Customer services salaries vary significantly across positions, reflecting the responsibilities of each role, the expertise required to carry them out, and whether the duties are office or home-based. If you are searching for high paying jobs in the UK, a career in customer services provides opportunities in managerial, research, and resolution-focused positions.
Here we look at the average salaries for roles in customer services in the UK and highlight the benefits and responsibilities that each position provides.
Quick Links:
- High Paid Customer Service Jobs In The UK
- Top 22 Highest Paying Customer Service Jobs
- Average Salary Resources
- Highest Paying Customer Service Job FAQs
Highlights And Key Takeaways:
- The best paying jobs in consumer services includes Operations Project Manager and Telehandler.
- The best paying jobs in other consumer services roles includes Call Centre Manager and Survey Researcher.
High Paid Customer Service Jobs In The UK
We have collected and analysed the average salary data from 1,000s of top companies hiring for customer service jobs on job boards for roles such as Customer Service Representative, Customer Service Manager, Desk Analyst, and Account Coordinator.
So, our average salary data will help inform your next move and find your dream job. Whether you are working in customer service teams with proven excellent customer service skills or a bachelor’s degree and moving up the career ladder, or are a student considering which high school diploma or degree will secure a higher salary, our customer service industry salary data is essential reading.
Highest Paying Customer Service Jobs By Average Salary:
So, which are the highest paying customer service jobs? These are the customer experience, service advisor, and management roles with the best pay.
1. OPERATIONS PROJECT MANAGER
The average salary of an Operations Project Manager is £48,700 per year. They are responsible for overseeing the project team and ensuring the operations meet the needs of the business and the clients.
As the Operations Project Manager, you will work with people of all levels and be involved in different projects and multiple tasks. It's the ideal role if you love the challenge of working in a busy environment and have excellent problem-solving and leadership skills.
Search Operations Project Manager Jobs
2. TELEHANDLER
The average salary of a Telehandler is £25,400 per year. They are responsible for answering incoming calls and dealing with inquiries. Tasks can include selling products, resolving complaints, and providing assistance to customers.
To get this job, previous experience in a telesales or customer service role would be advantageous. The benefits of working as a Telehandler include a varied workday and standard working hours. It's the perfect role if you love speaking to clients and enjoy answering calls.
3. CALL CENTRE MANAGER
The average salary of a Call Centre Manager is £36,900 per year. They are responsible for managing operations within the call centre of a business. The role includes managing employees, recruiting new staff, and ensuring the team delivers sales and other KPIs that match the business goals.
The primary work environment will be in the call centre or office and can include evening or weekend work. The benefits of this position are excellent progression opportunities and the chance to develop your leadership skills.
Search Call Centre Manager Jobs
4. SURVEY RESEARCHER
The average salary of a Survey Researcher is £44,500 per year. They are responsible for conducting research on survey topics and planning and designing surveys to gather the required information.
To be a Survey Researcher, you will usually need a degree in the subject or industry you are interested in or work towards the role. There is a high demand for these types of positions, and the fact that the work is varied and exciting makes it an attractive career choice.
5. CONTACT CENTRE MANAGER
The average salary of a Contact Centre Manager is £34,300 per year. As a Contact Centre Manager, your responsibilities vary, including sourcing equipment, running call centre operations, and conducting performance reviews for team members. The role primarily involves managing people and hiring and training new staff, creating sales incentives, and mentoring individuals to achieve targets.
To be a Contact Centre Manager, business management or leadership experience is essential. It's a great role if you love working with and leading a team, and thrive in a busy environment.
Search Contact Centre Manager Jobs
6. CUSTOMER SERVICE ADVISOR
The average salary of a Customer Service Advisor is £19,100 per year. As a Customer Service Advisor, your responsibilities might include answering phone calls, processing financial transactions, administrative duties, scheduling appointments, resolving customer issues, and maintaining quality standards. You might file contracts, maintain relationships and retain customers, coordinate meetings, balance numbers, or count cash.
To be a Customer Service Advisor, you will need excellent customer service skills, computer systems technical skills, problem-solving skills, active listening, and people skills.
Search Customer Service Advisor Jobs
7. TELEPHONE OPERATOR
The average salary of a Telephone Operator is £31,400 per year. As a Telephone Operator, you will answer calls and connect people to various departments within an organisation. Telephone Operators work on a switchboard answering incoming calls to the business.
To get a Telephone Operator job, you can complete a college course in customer service or contact centre operations or start in a junior position and train towards the role. The job is attractive as it mainly involves working during standard office hours; however, some roles require evening and weekend work.
Search Telephone Operator Jobs
8. CALL CENTRE TEAM LEADER
The average salary of a Call Centre Team Leader is £30,700 per year. The role involves leading and supporting the call centre team to ensure company targets are achieved. Managing staff, training new hires, and delegating tasks are all part of the daily operations in this role. The job is ideal if you have leadership experience and a passion for delivering outstanding service and achieving targets.
Search Call Centre Team Leader Jobs
9. RESOURCE COORDINATOR
The average salary of a Resource Coordinator is £28,500 per year. They are responsible for ensuring everything needed for projects and the organisation's programs are available.
The role involves recruiting, identifying staff and budget needs, and monitoring company policies and industry legislation compliance. The position is highly diversified and consists of working with different people on various projects, making this an attractive job option.
Search Resource Coordinator Jobs
10. COLLECTIONS AGENT
The average salary of a Collections Agent is £21,300 per year. They are responsible for contacting debtors, arranging payments, and creating payment plans for overdue loans or accounts.
The job requires some travel to locate customers, using systems to conduct credit checks, and contacting people over the phone. To work as a Collections Agent, you will need a driver's licence for fieldwork and excellent negotiation and communication skills.
Most Popular Best Paying Jobs In Consumer Services:
After viewing our list of top average salaries, you might be wondering which high salary customer service jobs are most popular.
1. SURVEY RESEARCHER
Survey Researchers earn an average annual salary of £44,500 per year.
Survey Researcher Salary | Search Survey Researcher Jobs
2. OPERATIONS PROJECT MANAGER
Operations Project Managers earn an average annual salary of £48,700 per year.
Operations Project Manager Salary | Search Operations Project Manager Jobs
3. CONTACT CENTRE MANAGER
Contact Centre Managers earn an average annual salary of £34,300 per year.
Contact Centre Manager Salary | Search Contact Centre Manager Jobs
4. TELEHANDLER
Telehandlers earn an average annual salary of £25,400 per year.
Telehandler Salary | Search Telehandler Jobs
5. CALL CENTRE MANAGER
Call Centre Managers earn an average annual salary of £36,900 per year.
Call Centre Manager Salary | Search Call Centre Manager Jobs
6. TELEPHONE OPERATOR
Telephone Operators earn an average annual salary of £31,400 per year.
Telephone Operator Salary | Search Telephone Operator Jobs
7. CALL CENTRE TEAM LEADER
Call Centre Team Leaders earn an average annual salary of £30,700 per year.
Call Centre Team Leader Salary | Search Call Centre Team Leader Jobs
8. RESOURCE COORDINATOR
Resource Coordinators earn an average annual salary of £28,500 per year.
Resource Coordinator Salary | Search Resource Coordinator Jobs
9. CUSTOMER SERVICE FINANCIAL ADVISOR
Customer Service Financial Advisors earn an average annual salary of £24,600 per year. They work for banks, credit companies, and other financial services in contact centres. A Customer Service Financial Advisor will help clients with account inquiries, deal with complaints, and contact customers about account transactions or problems.
To work in this type of customer service role, knowledge of financial services or experience within the financial services industry is essential. The benefits of this role include excellent career progression and specialist training opportunities.
Customer Service Financial Advisor Salary | Search Customer Service Financial Advisor Jobs
10. TELEPHONE INTERVIEWER
Telephone Interviewers earn an average annual salary of £26,100 per year. As a Telephone Interviewer, you will be responsible for conducting interviews with participants over the phone. The role typically involves working in an office or from your own home.
Working as a Telephone Interviewer is an excellent choice if you love speaking to new people and enjoy the challenge of encouraging people to participate. The benefits of this type of job are that you have flexibility and can choose hours that suit your schedule.
Telephone Interviewer Salary | Search Telephone Interviewer Jobs
11. COLLECTIONS AGENT
Collections Agents earn an average annual salary of £21,300 per year.
Collections Agent Salary | Search Collections Agent Jobs
Top 22 Highest Paying Customer Service Jobs
These are the top 22 highest paid customer service roles by average salary:
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Operations Project Manager Salary | Search Operations Project Manager Jobs
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Call Centre Manager Salary | Search Call Centre Manager Jobs
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Contact Centre Manager Salary | Search Contact Centre Manager Jobs
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Customer Service Advisor Salary | Search Customer Service Advisor Jobs
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Call Centre Team Leader Salary | Search Call Centre Team Leader Jobs
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Resource Coordinator Salary | Search Resource Coordinator Jobs
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Customer Service Manager Salary | Search Customer Service Manager Jobs
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Customer Service Financial Advisor Salary | Search Customer Service Financial Advisor Jobs
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Operations Assistant Salary | Search Operations Assistant Jobs
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Market Research Interviewer Salary | Search Market Research Interviewer Jobs
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Customer Service Administrator Salary | Search Customer Service Administrator Jobs
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Customer Service Representative Salary | Search Customer Service Representative Jobs
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Telephone Interviewer Salary | Search Telephone Interviewer Jobs
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Contact Centre Agent Salary | Search Contact Centre Agent Jobs
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Customer Service Clerk Salary | Search Customer Service Clerk Jobs
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Customer Service Officer Salary | Search Customer Service Officer Jobs
The best paying jobs in other consumer services roles include Customer Service Reps, Guest Services Manager, Retail Store Manager, and Front Desk Manager. Each of these roles plays a crucial part in maintaining and enhancing customer relationships, a cornerstone of successful business operations.
Customer Service Reps are the frontline warriors in delivering exceptional customer service. They are often the first point of contact for customer inquiries, providing vital information and technical assistance. Their role demands a blend of communication skills and empathy, ensuring customer needs are not just met but exceeded. Career advancement opportunities in this field are abundant, with many reps progressing to managerial positions or specialising in areas like technical support. Check the Customer Service Reps salary here.
Guest Services Manager, predominantly found in the hospitality industry, is a role that exemplifies the fusion of management skills and customer service excellence. They oversee the operations related to guest experiences, ensuring every interaction adds value. A bachelor’s degree in hospitality or business administration is often beneficial for this role. These professionals are adept at handling customer inquiries, solving problems swiftly, and maintaining the highest standards of customer service. Check the Guest Services Manager salary here.
Retail Store Manager is a dynamic role involving a broad range of responsibilities, from overseeing sales and managing staff to ensuring the store meets its financial goals. This position requires robust management skills and a deep understanding of customer relationships. Retail Store Managers are instrumental in creating an environment where customer service is not just a priority but a defining feature of the shopping experience. Check the Retail Store Manager salary here.
Front Desk Manager is a pivotal role, especially in the hospitality industry, where first impressions are everything. They manage the front desk team, ensuring all customer inquiries are addressed with professionalism and courtesy. A career as a Front Desk Manager can offer substantial advancement opportunities, especially for those with a bachelor’s degree in hospitality or business administration. The role demands a high level of organisational and management skills, ensuring that every guest's experience is seamless and memorable. Check the Front Desk Manager salary here.
In conclusion, these roles in consumer services are not just jobs; they are career paths offering growth, challenges, and the chance to make a significant impact on customer relationships. Whether through direct interaction or by managing teams, professionals in these roles are essential in shaping the customer experience and driving business success.
Average Salary Resources
If you are interested in the pay for roles outside the best paying jobs in consumer services, you may be interested in reading our similar salary research articles:
Highest Paying Customer Service Job FAQs
Next we answer your questions on the highest paying customer service jobs.
WHAT ARE SOME OF THE BEST PAYING CUSTOMER SERVICE ROLES?
The highest paying customer services jobs go to Operations Project Manager, closely followed by Telehandler.
WHAT IS THE AVERAGE SALARY OF CUSTOMER SERVICE POSITIONS?
You can view the average customer services salaries here for roles such as Bilingual Customer Service Representative, Client Services Manager, Desk Analyst, Customer Complaints Officer, and Accounts Coordinators.
CAN CUSTOMER SERVICE JOBS PAY WELL?
Contrary to popular belief, customer service roles can indeed offer lucrative remuneration. It’s a common misconception that these positions are synonymous with modest earnings. In reality, the customer service industry in the UK presents a spectrum of roles, many of which come with substantial financial rewards. Factors such as experience, the complexity of the role, and the industry in question play a pivotal role in determining the pay scale.
Customer service is the backbone of any thriving business, and those who excel in these positions are highly valued. With the evolving landscape of customer interactions, especially in the digital domain, adept customer service professionals are in high demand. This demand can lead to competitive salaries, particularly for roles that require a specialised skill set or higher levels of responsibility.
WHAT ARE THE 3 MOST HIGH PAYING CUSTOMER SERVICE JOBS?
- Operations Project Manager: This role is a testament to the evolving face of customer service. Operations Project Managers are pivotal in ensuring that customer service strategies are effectively implemented and optimised. They oversee various projects, streamline processes, and ensure customer satisfaction is at the heart of operations. Their role is crucial in bridging the gap between customer expectations and company goals. This level of responsibility is reflected in their compensation, making it one of the highest-paying jobs in customer service.
- Telehandler: A Telehandler is responsible for answering incoming calls and dealing with inquiries. Tasks can include selling products, resolving complaints, and providing assistance to customers. To get this job, previous experience in a telesales or customer service role would be advantageous. The benefits of working as a Telehandler include a varied workday and standard working hours. It's the perfect role if you love speaking to clients and enjoy answering calls.
- Call Centre Manager: The Call Centre Manager is a linchpin in the customer service sector. They are responsible for overseeing the operations of call centres, ensuring that customer inquiries and issues are addressed efficiently and effectively. Their role involves managing teams, implementing strategies to improve customer service, and often working with technology to streamline processes. Given the high level of responsibility and the impact they have on customer satisfaction and retention, Call Centre Managers are often rewarded with higher salaries.
In conclusion, the customer service sector in the UK is not just about entry-level positions with limited financial prospects. It’s a diverse field with roles that challenge, inspire, and most importantly, remunerate well. Whether it’s through managing complex operations, handling specialised equipment, or leading teams towards excellence in customer interactions, these high-paying roles exemplify the value and potential of careers in customer service.
