Example CV Template For a Call Centre Manager

Using a CV Template when creating a CV for a Call Centre Manager position is a helpful way of putting structure into your CV, and a great way to learn ideas; it is good practice to view several examples of CVs from your industry, so you can define what you would like to achieve.

Be careful when using a CV template because the content you include needs to be unique content, tailored to your experiences as a Call Centre Manager and specifically, about your achievements. When creating your CV, a key tip is to carefully insert your personality, give an overview of your job responsibilities and share insights about your career that you are proud of.

Start with a unique personal statement tailored specifically to you. Focus on who you are, what your strengths are and share the traits that make you a standout candidate for jobs in Customer Services In your CV, you need to address who you are, what you have to offer, what you are aiming for in your career and you need to let the reader understand the type of impact you will have in their company, should you be employed.

Sample CV Summary for a Call Centre Manager

As the Call Centre Manager, I oversaw call centre staff and ensured they delivered a high standard of customer service. I provided employees with training and assistance and encouraged them to meet and exceed their sales and performance goals. By monitoring performance results and using my own observations, I prepared reports, suggested operational improvements, and developed new sales strategies. The role required excellent communication and interpersonal skills.

CV Example Experience for a Call Centre Manager's

  • Hiring and training new call centre employees
  • Ensuring staff meet and exceed sales and service goals
  • Providing coaching and assistance
  • Suggesting operational improvements
  • Preparing performance reports

CV Tips for a Call Centre Manager

  • Keep it clear and concise
  • Use headings to make it easier to read
  • Include any additional sales or coaching training
  • List any sales, management, or training experience
  • Play to your strengths and experience