Example CV Template For a Customer Service Supervisor

Using a CV Template when creating a CV for a Customer Service Supervisor position is a helpful way of putting structure into your CV, and a great way to learn ideas; it is good practice to view several examples of CVs from your industry, so you can define what you would like to achieve.

Be careful when using a CV template because the content you include needs to be unique content, tailored to your experiences as a Customer Service Supervisor and specifically, about your achievements. When creating your CV, a key tip is to carefully insert your personality, give an overview of your job responsibilities and share insights about your career that you are proud of.

Start with a unique personal statement tailored specifically to you. Focus on who you are, what your strengths are and share the traits that make you a standout candidate for jobs in Customer Services In your CV, you need to address who you are, what you have to offer, what you are aiming for in your career and you need to let the reader understand the type of impact you will have in their company, should you be employed.

Sample CV Summary for a Customer Service Supervisor

As the Customer Service Supervisor, I supported and coached our service staff to deliver exceptional customer service. I built a strong team and shaped staff behaviours to accomplish desired results. I played a collaborative role in growing and implementing standards and processes. I also maintained documentation such as correspondence and operational records and communicated promotional offers to customers.

The role required me to use caution and tact in interacting with others and be focused on customer and staff retention. I can perform to a high level of accuracy, and I am meticulous and organised.

CV Example Experience for a Customer Service Supervisor's

  • Overseeing and monitoring customer service staff activities and providing them with regular performance-related feedback.
  • Strategising and monitoring daily activities of customer service operation.
  • Assisting customer service staff with duties where required.
  • Training and supporting staff in areas of customer service and company policies.
  • Managing cashier coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges and voids.
  • Investigating and solving customer service complaints.
  • Assisting with development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.

CV Tips for a Customer Service Supervisor

  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organisational skills.
  • Available to work shifts.