Career Advice for a Concierge

When you become a Concierge, you will manage client services and ensure clients receive excellent customer service.

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How to Become a Concierge

Choosing your career path and learning how to become the person you aspire to be is not always straight forward; getting a job in your chosen industry will take dedication, focus and the right qualifications.

When you have chosen the career path you wish to follow, you will need to learn how to become a Concierge

Should you wish to work as a Concierge you will need to evaluate what courses are required, their cost and what qualifications you need. It is important that you also assess whether you have the right credentials from a personality point of view, what the demands of the job are and whether they complement the lifestyle that you desire.

Another factor to consider, should you wish to fulfil your career aspirations, is the number of jobs you will need to have to reach your ultimate job, and the length of time it will take to reach this goal.

Common Qualifications for a Concierge

  • Two GCSEs.
  • Level 1 Introduction to Customer Service.
  • Level 1 Certificate in Introduction to the Hospitality Industry.
  • Competency using computer systems.
  • Local business, restaurant, events, and venue knowledge.

Key Responsibilities for a Concierge

  • Making restaurant, business, and event reservations on behalf of clients.
  • Welcoming clients into the establishment and guiding them to their room or venue location.
  • Assisting with the organisation of events, including corporate meetings, weddings, and business fairs.
  • Managing customer expectations and answering enquiries.
  • Maintaining exemplary service for regular clients and guests.
  • Answering incoming calls and emails.

What to expect as a Concierge

Working as a Concierge, you may work in a hotel, venue space, or residential apartment complex. A degree of physical fitness is required as you may be on your feet for most of the day. Top skills include customer service, concentration, communication, listening, and accepting criticism.

Recommended Concierge Jobs

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How to get Concierge Jobs

Our advice on how to get a Concierge job is to focus on preparation and personalisation.

Preparation

This occurs before you write a CV cover letter or complete a Concierge application. If you have not held a Concierge position before, it will help to research the industry and review what a typical career path might look like. If you have held a Concierge role, focus your research on the company where you are seeking employment.

Valuable resources that will help you learn about the employer include the company’s career page, social media page, blog, job ad, and job description. Helpful information will consist of the company’s mission statement, values, and vision. You could also use an employer review site to gain insights on average salaries, what current employees say about the company culture, and what it is like to work for the organisation.

Personalisation

You are now in a position to use what you have learned in your Concierge CV, cover letter, and application. You should personalise each Concierge application, cover letter, and CV; prioritising job skills and relevant experience and providing examples that show you have similar values and goals.

This pre-application stage is a crucial step in how to become a Concierge in the UK. It puts you in a superbly informed state, ready for forthcoming telephone, video, or in-person interviews.

Students: How to Become a Concierge 

As with all professions, choose your study topics carefully. Review the qualifications needed to be a Concierge and the subjects you will need to enrol in certification courses, higher education, or online courses. 

Aligning your study subjects

The more closely you align your study subjects with your career path, the more likely you will be to have projects and modules that you can refer to and show a prospective employer that you have practical or theoretical Concierge experience.

How to get Concierge Experience

What does it take to be a Concierge? The best way to find out is to get work experience, which will be invaluable when applying for Concierge jobs. You can learn how to be a successful Concierge through internships, apprenticeships, or volunteering for a local business.

How to be a Concierge Part-Time 

If you are wondering how to get into Concierge part-time, there are several possibilities. You might find a new employer looking for a part-time Concierge or find your existing employer is amenable. Often companies recognise the value of flexible hours and having more staff at work during busy times of the day. 

Concierge freelance work

If you have impressive Concierge qualifications and experience, you could take on the challenges of working freelance with control over your schedule.

Making a Career Change

How to start a career in this profession if you work in another industry may require studying for qualifications online and focusing on transferable skills when writing your CV and attending job interviews.