1st Line Service Desk Analyst in Greater Manchester

1st Line Service Desk Analyst in Greater Manchester

Location: Greater Manchester

Salary: £21,000.00 per year

Recruiter: Hays Specialist Recruitment

Date Advertised: 2021-07-22

1st Line Service Desk Analyst - Prestigious Law firm - Manchester to £24,000. Prestigious opportunity with a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 employees. The legal market has changed profoundly in the last decade and the speed of change continues to increase, as a result we are seeking to recruit a 1st Line Service Desk Analyst. As one of our 1st Line Service Desk Analysts you will be responsible for:- Assisting all the firm's people with their questions about any of the firm's software and computing platform Delivering outstanding customer service through understanding the customers IT and Business needs Taking full ownership of issues and always be willing to find answers to all questions addressed to them Logging all requests received with a high level of quality, maintaining detailed and accurate records into the IT Helpdesk system both to inform the end user, document issue and resolution and for escalation to other teams. PLEASE NOTE THE SHIFT PATTERNS ARE BETWEEN Core hours 6am - 7pm and may be extended to 10pm. If any of the below is of interest, then LETS TALK! Looking for a next career step with lots of variety and a great working environment Previous experience as a 1st Line Service Desk Analyst Ability to be responsible for the provision of initial IT support to the firm Passionate about responding to inbound telephone calls, emails and service requests, logging all requests into the IT Helpdesk software and escalating where appropriate to other IT functions Enjoy the opportunity to join a dynamic and fast paced team and gain access to top level industry training Please click to apply for this role, we welcome your application!I am a Business Director for Hays Technology, specialising in Infrastructure for the North West, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery - I thrive on delivering for our clients. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
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