2nd Line Support Engineer in Southampton

Location: Southampton
Salary: Hidden
Recruiter: Fruition IT
Job Hours: Full-time

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Job Description

  • 2nd Line Support Engineer
    6 month outside IR35 - market rate
    Southampton - on-site 3x per week

    Fruition IT are recruiting for a 2nd Line Support Engineer to work for a well-established organisation within the telecommunications sector.

    Our clients IT service has recently undergone a period of change resulting in the implementation of a new operating model for support services, as such they are in need of an experienced Support Engineer to assist in the optimisation and normalisation of IT services. This a great opportunity for someone who is experienced in IT Support and looking for a fresh new challenge.

    Act as the first point of contact for all escalated technical issues from the 1st line
    Provide hands-on support, including laptop builds
    Act as a point of contact for all customer enquiries, maintaining a high level of customer service
    Provide technical guidance and leadership to the 1st line function
    Document and maintain records of incidents, solutions, and best practices

    Experience performing advanced troubleshooting and diagnostics on hardware, software, and network-related problems
    Proficient in Windows operating systems

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

  • About Fruition IT


    Recruitment Agency

    Welcome to Fruition IT. We’re an independent, service driven recruitment agency that sources high quality, talented individuals to fill permanent and contract roles across the IT sector.

    Since we were established in March 2008 we’ve achieved outstanding success with clients and candidates throughout the UK and across the rest of Europe. We’ve built up rewarding relationships with many of them that continue to this day.

    Our success is based on four key attributes:

    • our skills and expertise in the recruitment profession
    • our unique insight into the IT recruitment market
    • our commitment to driving high service standards, and
    • our passion for delivering results.

    These underpin every solution for each opportunity we’re given.

    We’re passionate about what we do, and we’re totally dedicated to providing the highest levels of service possible to clients and candidates alike.

    We're a team of individuals with a passion for connecting people with each other, candidates and companies - so they can inspire each other and make great things happen.

    Our business has been built on referrals and recommendations from the people we’ve worked with. Those referrals come from candidates as well as the companies we recruit people for – because we recognise candidates’ importance in making the recruitment process successful.

    So you won’t hear us making promises we can’t deliver, fobbing you off with excuses or being economical with the truth. We help to make the decisions that are right for you.

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