Applications Support Analyst in Fareham Apply

Location: Fareham

Salary: Hidden

Recruiter: Advanced

Date Advertised: 2021-11-26

This is an opportunity available within our legal software support department for an Applications Support Analyst. The software support team offers support to our customers on a variety of different products including our product Carpe Diem. Carpe Diem is one of the leading time recording products in the Legal Market. As well as providing support on this the successful applicant will be expected to provide support for other Advanced OwnIP products as well as support for our third party product NetDocuments. 



As a Support Associate, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.




Effective problem solving skills
Well-developed oral and written communication skills
Well organised, with the ability to work proactively in a team in a busy environment
Experience with using Microsoft Windows and Microsoft office suite

Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme.
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