Assistant Reception Manager in London Apply

Location: London

Salary: £42,000.00 per year

Recruiter: WhatJobs

Date Advertised: 2021-07-22

Person Specification:

Experience in a similar role is essential.

Excellent communication and administration skills

Flexibility in both attitude and working hours is essential- to be prepared to cover any shift from 7am to 3am.

Immaculate personal presentation

Inspirational and motivational hands-on leadership style

Operations Management

Ensuring the smooth and efficient running of the reception area at all times, whilst on shift.

Supervising the team and ensuring the highest standard of customer service is upheld at all times.

Ensuring all members are welcomed to the club using the appropriate greeting eg title, name etc.

To enforce the rules of the club whilst dealing with members in a friendly and professional manner.

To ensure all members and their guests are accounted for in the signing-in system by the team and all other guests of management/trades people are verified and logged before entry.

Monitoring all bookings, guest lists, function sheets etc to for accuracy before the start of each service.

Leading a shift briefing at the start of the day shift / start of the evening shift to ensure the team are fully informed about the service ahead; including duties and locations of the team during the shift, covers in each restaurant, functions and events, focus for the shift and so on.

Liaising regularly with all departments to ensure the team remain fully informed about member movements, issues, changes to guest lists etc.

Overseeing all general enquiries, emails and messages and ensuring they are dealt with appropriately.

Ensuring the reception team deal with any lost property queries, liaising with the member or guest when necessary.

Ensuring the cloakroom is fully equipped and organised.

Enforcing the staff grooming policy for reception, ensuring uniforms are in perfect condition, ordering and arranging repairs, cleaning etc. when needed.

To attend any management meetings when necessary.

To work collaboratively with the other Reception Team Leader.

To ensure all club rules set out in the member handbook are adhered to by our members.

To ensure the dress code is adhered to at all times and advising members and their guests accordingly.

Ensuring the team direct people to the relevant areas on arrival at the club and uniting members with their guests.

To carry out a head count of all members and guests at 2am on Thursday, Friday and Saturday.

People Management

Overseeing the recruitment of the reception team in collaboration with HR.

Managing the training and integration of new employees and reviewing their progress on a regular basis, including completing probation period reviews and one to ones.

Holding regular team meetings to ensure full communication is maintained

Completing all staff appraisals on an annual basis.

Managing the performance of the team including monthly meetings.

Leading, monitoring, motivating and inspiring the team; providing guidance and support.

Reviewing existing standards and procedures and implementing new best practices to ensure a seamless delivery of reception services and customer service.

Reception ambience

To ensure the Reception area is kept clean and tidy at all times.

To ensure the heating, lighting and music are at the correct levels to preserve the correct ambience in reception.

Ensuring the team monitor the weather and open or close canopies as required

All alarms in the reception area are to be monitored and dealt with as necessary.


Creating the reception rota on a weekly basis, reviewing the weekly function sheets to ensure staffing levels are sufficient for the business.

Releasing the rota to the team on a timely basis; by at least Thursday of each week.

Managing holiday requests and the holiday calendar ensuring these are in line with club’s closure dates and current holiday requests procedure.

Ensuring the team order all stationary including signing in sheets, cloakroom tickets and specialist items needed on the front desk.

Completing all HR and payroll paperwork and authorisations as per deadlines.

Licensing, security & manuals

Overseeing the maintenance of the Reception manual including fire procedures, health and safety, first aid, licensing information.

To ensure all club keys are logged in and out, and adhere to all security procedures at all times.

Liaising with the front door team, security and the Operations Manager in regards to security breaches, refusal of entry or the exiting of members.

Training the team on all house fire and security procedures.

Other responsibilities

To cover the duties of receptionists for eg answer the telephone, take restaurant bookings using the Open Table booking system, following set guidelines for each restaurant.

To use the IBS Membership system.

To attend any training sessions as required.

To be fully conversant with the club’s fire and emergency procedures.

To ensure a high standard of personal hygiene at all times.

To know and follow the Health & Safety at Work Act.To carry out any reasonable requests from your manager as required
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