Location:
Corsham
Salary:
Hidden
Recruiter:
Net Consulting
Job Hours:
Unknown
Salary: Salary Negotiable + BenefitsStart: ImmediatelyAre you an IT Service Management professional, with BMC Remedy experience?We have a great opportunity for a BMC Remedy Consultant with Defence experience to join us on a permanent basis.Net Consulting provide managed services to the public and private sectors, helping organisations perform optimally and securely. We are at the heart of supporting the Ministry of Defence deliver their digital backbone and unleash the power of Defence’s data.Our roles are only available if you hold or fulfil the criteria to obtain a UK Security Clearance.ResponsibilitiesConfiguring Remedy workflows to support process improvements.Configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflowsConfiguring SLAs within RemedyDeveloping Service Catalogue improvements (Digital Workplace)Remedy development and administrationBuilding CMDBs and enhancing Atrium Integrator workflowsUpdating and refining CMDB reconciliation workflowsRemedy API integrationSkills & Experience Desirable:Experience in ITSM Data and Application architectureKnowledge of the issues with integrating multiple service desks within a SIAM contextExperience in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows3 years + experience as a Remedy Developer and System Administrator3 years + experience supporting Remedy and Software AG Web MethodsKnowledge of configuring and implementing Service CataloguesExperience in translating high level process requirements into detailed process implementations within RemedyDemonstrated experience with the Atrium Integrator and Integration of ADDM and other Discovery toolsetsDemonstrated and through understanding of normalisation and reconciliation processes and configurationsExperience in implementation, installation, configuration and maintenance of Development, Test and Production environmentsAbility to apply product fixes, hot fixes, patches, and configuration changes to support the business processesStrong requirements gathering and presentation skillsDemonstrated and thorough understanding with 5+ years experience of BMC Atrium CMDBDemonstrated and through understanding of ITIL Good practices for Service Asset and Configuration ManagementCompany Benefits & PerksCompetitive SalaryWorkplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing25 Days’ Annual Leave (in addition to Bank Holidays)Performance Bonuses (Personal & Company)Excellent Career Progression Opportunities