Claims Team Leader in Swansea

Location: Swansea
Salary: Hidden
Recruiter: ERS
Job Hours: Full-time

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Overview

Can you effectively support and lead a team of Claims Technicians?

Our Team Leaders effectively lead, motivate and manage the smooth running of a Claims team whilst maintaining optimum efficiency and control of costs in line with the company business plan. The Claims Team Leader is responsible for the achievement of individual and team targets and objectives whilst constantly striving to improve service and quality standards.

The location for this role is our Swansea office, and the role is classified as hybrid. Typically this has entailed three days in the office and two days working from home.

Reporting to an Operations Manager, your main responsibilities in the role will be to: 

  • Having responsibility for the management and development of a team of Claims Technicians including formal and informal training, performance management, overseeing day to day activities and provision of guidance and support
  • Managing the team so as to respond to customer phone calls in a professional courteous and efficient manner
  • Monitor communication with customers and service providers ensuring that all established standards are met or exceed
  • Set and manage resource requirements for the team including recruitment in conjunction with HR
  • Oversee the tasks and activities of Claims Technicians within the team providing support, coaching and development as required. Set and monitor achievement of team operational targets
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements
  • We’d like to hear from you if you have

  • Basic understanding of the legal principles of insurance and insurance contracts
  • Basic knowledge of the legal, regulatory and compliance provisions that

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