Corporate Support Officer in Poole

Corporate Support Officer in Poole

Location: Poole

Salary: £19,511.00 - 21,748.00 per

Recruiter: Poole Housing Partnership

Date Advertised: 2021-04-26

Job Title: Corporate Support Officer Location: Poole, BH15 2BU Salary Band: £19, ,748 Full Time (37 hours) 6 Month Fixed Term Contract At Poole Housing Partnership we recognise that our position as a highly successful housing organisation depends on our fantastic team of people, who work hard and love what they do. Our Business Transformation Support Officer will support both the Business Transformation Team and the wider business for the second phase rollout out of our CX Housing Management System, including configuration, build, testing and training, supporting the business to gain maximum benefit from the system.With excellent IT skills, great communication and interpersonal skills, and the ability to negotiate and persuade effectively, you will be self-motivated and resilient, a logical and innovative thinker and problem-solver, positive about the use of technology to improve business practices, and highly customer-focused.Ideally you should have knowledge of the Cx Housing Management system, or similar, and an understanding of business process reengineering and customer journey mapping. Some knowledge of social housing processes and legislation would be an advantage.In return, we will give you a rewarding job, a fantastic working environment in a lovely location (COVID restrictions allowing) with the opportunity to work remotely for part of the week, great colleagues and excellent benefits including free parking, a generous holiday allowance and a superb pension scheme.Poole Housing Partnership is a non-profit-making arm’s length management organisation (ALMO) owned by BCP Council. To fulfil our mission of working with residents to deliver quality homes in strong communities, our customers are at the heart of everything we do, and we are passionate about providing excellent services and customer experience – so you should be too. As our Corporate Support Officer, your main purpose will be: Provide effective administrative support to the Senior Management Team and Heads of Service, including forward planning, arranging meetings and taking minutes. Provide cover for the Business Support Officer during periods of absence. Provide a responsive facilities management service for partners and staff. Manage travel requests for all staff, ensuring excellent value for money for the organisation. Corporate Support Officer main responsibilities: Board and Senior Management Team Support (SMT) Develop an annual cycle of meetings for the Board, its Committees and the Senior Management Team, taking into account key dates for decision-making. Ensure minute taking at all meetings is consistent, accurate and delivered to agreed service standards. Attend meetings as required by the Head of Business Support and SMT, including those held in the evening and at other locations. Ensure that all practical arrangements are made for each Board, Committee and Senior Management Team meeting. Organise events such as Quarterly All Staff Meetings and Members’ Open Day. Provide ad hoc administrative support to members of the Senior Management Team. Maintain the SMT Forward Plan and ensure reporting deadlines are met. Business Support Manage all travel and accommodation bookings, to ensure value for money, across the organisation. As a company credit card holder, purchase travel tickets for members of staff, after assessing and balancing ticket costs against travelling time and route practicality. Manage procurement for the Senior Management Team and Business Support Team, including raising of purchase orders, receipting and reporting. Provide a responsive facilities service for staff and partners at Beech House, including meeting room reservations, car parking and other requests from partners. Provide support to the Business Support Officer during absence, including monitoring the Comments Inbox and complaints processes. Conduct complaints satisfaction surveys on residents who have made a formal complaint. Gather customer insight from welfare calls feedback and link this with the Senior Management Team. Corporate Support Officer skills and experience: Previously worked in an administration role Working in the housing sector (desirable) Delivering excellent customer service to members of the public through a wide range of contact channels including by telephone, face to face and through digital channels Experience of using ICT systems, including Housing Management systems, spreadsheets, and Microsoft Office packages Working with a variety of external stakeholders to achieve customer focused outcomes Experience in taking accurate minutes for various meetings Good standard of general education including Maths and English Relevant Customer Service qualification desirable An understanding of social housing and related public sector legislation Knowledge and understanding of welfare reforms and financial inclusion Knowledge and experience of data protection and data quality Able to build and maintain working relationships with internal and external stakeholders Highly customer focused Able to use own initiative and work flexibly and effectively to prioritise work to timescales and manage customer and business expectations in a pressurised environment Excellent attention to detail Excellent written and verbal communications skills Well organised with the ability to work accurately and neatly under pressure and to tight deadlines Excellent IT skills including Microsoft Word, Excel, Outlook and Internet Able to understand and follow policies and procedures Ability to maintain a high degree of integrity and confidentiality Self-motivated to achieving and delivering excellence Positive attitude to equality and diversity Focus on delivering excellent services Committed to excellent customer experience Flexible and dynamic Motivated by a busy and varied workload Please apply in writing by 9th of May 2021 . PHP welcomes applications from all sectors of the community. ***Interested? To apply for the role of Corporate Support Officer please click on the APPLY button now!*** About Poole Housing Partnership PHP is a non-profit making Arm’s Length Management Organisation (ALMO), owned by Bournemouth, Christchurch and Poole Council, which was set up to bring investment for improvements to social ;We maintain strong links with the Council but operate as a separate company, with responsibility for delivering excellent housing management services; repairing, maintaining and developing the housing stock; caretaking and neighborhood services; promoting and supporting resident participation; tenancy support services; and collection of rent.