|Customer Coordinator in Hampshire|
Salary: £21,000.00 per year
Date Advertised: 2021-07-22
Job Title: Customer Coordinator
*MUST BE ABLE TO START WITH IMMEDIATE EFFECT. *
I am recruiting for a Customer Coordinator, to join a busy Customer Services Team based in Eastleigh. My client is a large manufacturer and installation business, focussed on providing a unique solution for the client.
Your previous experience of working in a busy customer services team, focussed on working directly with clients on the phone and email will help you in the role.
Coming with a background in manufacturing or building services such as construction or engineer, will be high advantageous.
You must be able to:
Process information quickly,
handle difficult conversations,
Complaint resolution is criticalIt is essential that you have have strong written and verbal communication skills.
First point of contact through telephone/email for customers wanting to book in new jobs/ warranty call outs.
Booking in jobs to the correct discipline making sure the times and dates are available and correct for both engineer and customer as well as up to date notes for the engineer
Generating RAMS for customer's site requirements and engineers going to site,
Providing excellent customer service to each valued customer making sure to come across helpful and approachable at all times
Making sure all documentation is filed in the correct order to company preference
Ensuring all time sheets for the engineers are accurately calculated and passed on to the accounts department.
Ensuring all documentation received is stamped and dated correctly.
Ensuring all customers receive the correct documentation Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job