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What the Hiring Manager saysJoining Quilter at this moment offers an exciting opportunity. We have many different positions that require various skills. You don't need formal qualifications, as we are here to provide thorough training and mentorship if you're interested.
About the Role
Level : 1
Department: Platform – Quilter Business Services
Location : Southampton – Office based
Contract type : Fixed Term Contract, 35 or 40 hour contracts available (no weekend work)
Contract Duration : 4-6 months
As a Customer Service Administrator, you have a key role in representing our organization. Your tasks are essential for keeping customers happy, including managing policies, resolving queries quickly, and helping with account setup.
Your work covers many aspects of our business, like handling new client pensions, investments, money transactions, and working with different departments. Paying close attention to details and communicating effectively is vital, especially when you're entering data or looking at financial documents.
Your dedication to keeping our service standards high is crucial. You'll be responsible for handling all client requests efficiently and professionally, following our service agreements.
Your commitment to providing excellent service over the phone and through email will enhance our clients' experience.
Knowing our products and services well is a must. This knowledge will help you provide the best solutions to our clients.
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
We're looking for someone with a lot of administrative experience, especially in Microsoft Office, particularly Excel and PowerPoint. Your skill with these tools is important for the daily tasks you'll handle.
You're exceptionally organized. You're known for managing tasks effectively, always prioritizing the most important ones, and meeting deadlines with precision.
Your communication skills are excellent, both in writing and speaking. Your ability to capture and understand data accurately is important for our reports.
What sets you apart is your commitment to excellence. You take personal responsibility for delivering work of the highest quality. This commitment is backed by a proactive mindset, helping you handle challenges as they come up.
Your friendly and adaptable nature makes you a valuable team member, and you genuinely enjoy helping others. Your focus on the customer is at the heart of how you work.
This role does involve occasional phone conversations with our clients and advisers. Your comfort and proficiency in phone calls, along with your excellent phone etiquette, are essential for this position.
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.