|Customer Service Administrators in Suffolk||Apply|
Salary: £19,000.00 per year
Date Advertised: 2021-07-22
Just Recruitment are delighted to be supporting a well established, growing business, based on the outskirts of Bury St Edmunds - they are looking to add a 'Customer Service Administrator' to their existing team.
Offering further development and progression - the role involves looking after customer queries - managing the end to end process through the business, working closely with all internal teams.
Key duties include:
*Handling telephone and email queries in a professional and timely manner.
*Dealing with customer queries on stock issues and stock held.
*Processing orders within the Century or Customer own Warehouse Management System.
*Providing Customer information relating to the full range of products.
*Working with Warehouse staff in relation to above tasks.
*Scheduling suppliers stock and providing receipt confirmations
*Confirming despatch information for stock despatched.
*Scheduling pick requirements for and dispatch information for customer orders
*To arrange, where necessary, replacement products to be provided to Customers.
*To offer advice and recommendation on Customers' situation.
*To assist colleagues in order to maintain good Customer experience.
*To provide scheduling and planning information for Rework requests.
*To assist with production of delivery paperwork.
*To assist with production of product labelling requirements.
*To liaise with suppliers in-line with warehousing requirements such as parcel carriers, transport providers etc.
Key skills required:
*Good communication skills
*Good customer awareness
*Good Telephone manner
*Good Organisational Skills
*Basic IT Skills with previous experience of MS Office suite of programs preferred.
*Previous knowledge of the product range involved preferred.
*Stock Control / Stock Management skills preferred.
Working 40 hours a week - due to the company location, you need to have access to your own transport