Customer Service Advisor in Dartford

Customer Service Advisor in Dartford

Location: Dartford

Salary: £20,000.00 - 22,000.00 per year

Recruiter: Northgate Vehicle Hire

Date Advertised: 2022-01-15

Customer Service Advisor  Benefits: This job includes:22 days’ holiday plus Bank Holidays,Workplace Pension and Life AssuranceEmployee Assistance Programme.Cycle to Work SchemeUniformThis is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy Dartford site.As part of a team of specialist Customer Service Advisors you are the face of ReddeNorthgate. Working on reception, you are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies. You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. It’s an amazing team! Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor, the most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop as well as across other functional areas. About You As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous. Confidence and competence in written and spoken communication is a must, along with a full UK Driving Licence. We will help and support you with the rest. As a Customer Service Advisor, we offer:  A competitive starting salary with an amazing bonus scheme. Additional employee benefits (including employee assistance, life assurance, pension, colleague assistance programme, retailer discounts, bike to work scheme and many more) A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognised training.  Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process. We are an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please note: On accepting an offer of employment with us, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 2 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available. 
View Job