Customer Service Agent in Leeds

Customer Service Agent in Leeds

Location: Leeds

Salary: £10.11 per hour

Recruiter: Bailey Employment Services

Date Advertised: 2021-07-22

Bailey Employment Services Ltd are recruiting on behalf of Lloyds Banking Group.? Could you help Lloyds Banking Group become the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team at their contact centre in Leeds. As a Customer?Service Advisor you?will: Manage inbound customer?queries relating to their accounts, keeping it simple and making it easier to do business with Lloyds Banking Group.? Complete telephony, digital?and admin?based tasks?to service customer queries. Take ownership of customer problems, solving them at first point of contact and escalate when required. Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations. Deal with customer data ethically and in accordance with the FSA requirements. Demonstrate consistently Lloyds Banking Group values and behaviours. Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.? Support Lloyds Banking Group's wider team to ensure that performance standards and business objectives are met? Personally contribute?to an environment where colleagues want to?work?and customers feel valued. Provide?a high?quality service?to Lloyds Banking Group customers comprising of?handling inbound calls?and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels. The Benefits: Customer Service Advisors that join the company will be rewarded with a basic pay rate of £10.11 per hour rising to £10.56 after 6 months. Potential to increase earnings by working overtime as well as a 20% uplift in pay for unsociable hours post 8pm. Subject to qualifying criteria, Customer service advisors will be entitled to an?Annual?bonus as well as monthly Cash payments While the role is initially temporary there are genuine opportunities for career progression. Initially you will be entitled to 28 days holiday per year pro rata, rising to?30 days?holiday after you've been in the role for 12 weeks. Full training is?provided? City Centre Location - Good public transport links nearby? Hours of?work:? '4 day week evening' Shift pattern? 35 hours per week? Operating hours between 11:15-23:00 4 out of 7 days (over a Mon- Sun weekly period)? Maximum of 1 weekend day across?a?4 week?period? If you're interested in joining an organisation that is shaping the future of the banking industry, Lloyds Banking Group could be for you.
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