Customer Service Specialist in Kent Apply

Location: Kent

Salary: £20,000.00 per year

Recruiter: WhatJobs

Date Advertised: 2021-07-22

Customer Service Specialist

Mid Kent


£20k - £22k DOE

My client, a successful and established organisation are looking for a driven and enthusiastic Customer Care Specialist to join their friendly and reliable team.

This is a fantastic opportunity for a self-motivated, driven, and resilient individual looking to join an innovative and creative company!

If you enjoy a fast paced and demanding workload then please continue reading…

Duties include:

Answer incoming customer requests via phone and email efficiently and professionally
Set up and activate new accounts
Process customer orders
Troubleshoot system components
Assist customers in generating immediate solutions to existing and potential problems
Perform regular account maintenance to ensure accurate customer contact and billing information
Accurately answer billing and general account inquiries and process customer payments
Coordinate distribution of products and services
Ensuring customer service standards are met or exceeded
Adhere to company policies and procedures while driving efficiencies and profitability

The right candidate will have/be:

Previous office-based Customer service experience
Knowledge of audio systems and familiarity with electronics preferred
Strong organisation skills
Proficient knowledge of SalesForce is desirable
Helpful, reliable, and confident
The ability to multitask and prioritise a demanding workload
Strong on all MS Office applications - Excel
A meticulous attention to detail
A good telephone manner
A strong academic record demonstrating your numeracy and literacy skills

If you are interested in joining an inclusive and expanding organisation and meet the above criteria, please do not hesitate to send your CV for immediate consideration!

This role is being handled by Nicole Hill, Permanent Specialist for Pearson Whiffin Recruitment
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