Customer Services in Basildon

Customer Services in Basildon

Location: Basildon

Salary: £21,000.00 - 24,000.00 per year

Recruiter: Total Office Group

Date Advertised: 2022-01-15

Job role **Advertised by the employer** We are a well established business supplies specialist called Total Office looking to recruit an experienced Customer Service Advisor. You will be working in a small team of 5 dealing with our corporate clients from modern, air conditioned offices in Carnival Park, Basildon.Duties and responsibilities Provide a first-class level of customer service to customersTake and process customer orders via telephone, email and online ordersAdvise customers on all aspects of products and services providedHandle customer enquiries including sourcing and costing on special productsNegotiate sales within parameters laid down e.g., profit marginKeep customers advised on progress of their ordersLiaise with other departments in the businessAnswer inbound calls for other departmentsAssist sales teams with preparing quotationsProvide administration support in office including filing, archiving etc.Skills required (full training will be provided)Outstanding communication skills, a professional manner, good PC skills and an excellent command of written and spoken English are essential. Being able to perform mathematical calculations of percentages, profit margins and mark up are essential.Previous experience of dealing with businesses is of value.You will need to be well organised and have the ability to deal with multiple tasks simultaneously.This is an office supplies business. Any experience within the industry, or being involved with the products, will be a bonus but are not essential.Flexibility and ability to work well within a small team.Full training will be provided for our systems and processes. This will take place over several months with different stages of the job being shown to you at the appropriate time.Additional information This is a Monday to Friday role, 9am- 5.30pm. Parking available on site.
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