|Customer Support Advisor in Altrincham|
Salary: £18,000.00 per year
Date Advertised: 2021-07-22
We are looking for someone to join our Helpdesk team based at our Head Office in Altrincham. Our Helpdesk team provide support (by phone and email) to clients who are using Jobtrain as part of their job or candidates who are using Jobtrain to apply for a job with one of our clients.
It is a constantly busy role, with a lot of enquiries and requests to prioritise and handle, but it is a supportive, happy, and collaborative environment. The support we give is not scripted as we want the individual personality of our team members to standout.
As well handling enquiries and requests, you will also take on board the following tasks within this role:
* Recording information (faults and queries) within our helpdesk system (Freshdesk)
* Helping in the testing process of new systems or new pieces of functionality
* Helping colleagues by generating reports or collating information for meetings that they need to attend
The Skills Needed
Above all, we would need you to show a friendly, professional and patient manner when dealing with people on the phone along with a logical approach to problem solving and an ability to organise and prioritise tasks.
We do not expect you to know the Jobtrain system when applying! We just need you to be comfortable in learning new devices/technology – if you are OK with finding your way round settings on an i-Phone, creating a Spotify account, or managing the settings on your Sky TV; then we are confident that you will have the aptitude to learn how to use Jobtrain – it just takes a little time and we provide full support with this.
Additional Qualities We Are Looking For:
* An outstanding approach to Customer Service.
* Excellent organisation and time management skills with strong written skills and a keen eye for detail.
* A pro-active approach with the ability not just to see what is needed, but to think ahead.
* Strong team orientation with a history of working collaboratively.
* Ability to manage multiple tasks at once and prioritise activities.
* Knowledge of recruitment processes would be advantageous but not essential.
* Proficient IT skills.
Jobtrain Limited, a leading-edge UK supplier of Talent Acquisition/Applicant Tracking software and services, has been providing intuitive, innovative and highly adaptable applicant tracking systems to organisations of all sizes and sectors throughout the last 20 years. Jobtrain’s expertise and understanding of the HR and Recruitment technology landscape has enabled the development of an industry-leading Applicant Tracking System which to this day, keeps people at the heart of the recruitment process.
We create, design, develop, implement and support recruitment software that helps to streamline recruitment processes, whilst simultaneously delivering the operational, financial and process improvements that accelerate an organisations ability to compete effectively for the very best talent in the market.
Our head office is based in Altrincham near Manchester, with a second satellite office in Glasgow city centre to support the recent, and continued, growth of our Scottish client base. Our clients include NHS Scotland, Odeon Cinemas, Toyota, The University of Manchester, Paul Smith, Citizens Advice and many, many more across the UK.
We have a very healthy record of not just developing our business, but also for providing realistic and achievable career paths for the people within it.
We are very proud of our team here at Jobtrain, and the fact that our colleagues have been employed with us for many years. Many started in junior positions and have since progressed into a range of different roles and functions within Jobtrain, spanning client management, sales and marketing, system implementation and development