Director Of Technology Operations in Manchester

Location: Manchester
Salary: Hidden
Recruiter: PHMG
Job Hours: Full-time

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Role: Director of Technology Operations

Location: Manchester

Package: Negotiable depending on experience

PHMG is a global leader in audio branding, providing tailored music and messaging solutions to prestigious brands across industries.

As the Director of Technology Operations, you will play a crucial role in owning our global IT operations.

Understanding, maintaining, leading, and developing PHMG’s IT operations support system.

Reporting to the Chief Digital Officer you will lead and advise across various department and locations, supporting infrastructure, data, telephony, network, CRM, cloud, change management, cyber security and other key IT elements.

Job Responsibilities

  • Own the IT Operations function with 19 direct reports (Network, infrastructure, security)
  • Strong understanding of enterprise systems – Email, Network, Telephony, Finance systems, CRM systems and Salesforce
  • Experienced and understanding of how a contact centre works, cloud, change management, cyber security
  • Responsible for building business cases, policies, and procedures
  • Strong background in IT Service Delivery, Change, SDLC, Dev Ops and Agile methodologies
  • Candidates Experience Requirements

  • IT Operations experience with a background of IT Service delivery
  • Experience of reporting up to board / CIO level
  • Sales / B2B background / understanding
  • Commercially minded around contracts, agreements, and business cases
  • Experience working with Salesforce
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