French Customer Service Advisor in Stoke-on-Trent

French Customer Service Advisor in Stoke-on-Trent

Location: Stoke-on-Trent

Salary: Hidden

Recruiter: Bet365

Date Advertised: 2022-01-15

As a positive, confident and enthusiastic French Customer Service Advisor you will have the desire to help, guide and assist our customers with their account queries and complaints.We have a unique and exciting opportunity for you to utilise your invaluable language skills in our brand new French department. Our energetic, fast-paced and vibrant Contact Centre is where you will respond to our customers’ Live Chat, telephone and email communications. There are a variety of queries and complaints to resolve, including: betting, payments, verification, login and general account queries.We focus heavily on training and invest our time to develop you and your skills. You may not have any sports or betting knowledge, but due to our dedicated and comprehensive training plan we have the facilities to support and progress you as an individual.This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven, including evenings and bank holidays. In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.Preferred Skills, Qualifications and Experience: Passion for delivering exceptional customer service.Fluent verbal and written communication skills in French.Excellent verbal and written communication skills in English, with ability to translate between English and French.Ability to multitask.Self-motivation and solution orientation.Competent computer, literacy and numeracy skills; with attention to detail.Experience in a customer-facing role preferred but not essential.Main Responsibilities: Communicating effectively with our customers in the French language.Liaising with English-speaking internal departments in order to resolve our customers’ queries.Providing a positive customer experience and first time resolution.Responding to customer queries in a timely manner via Live Chat, telephone and email.Using internal tools to assist and take ownership of your customer query.Investigating and escalating queries where necessary.Promoting safer gambling.Maintaining awareness of policies, procedures and licensing requirements.The closing date for applications is 27th January 2022. To apply send a copy of your CV with covering letter quoting the position reference FRACSA0122RD or click on the link to apply.By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
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