Front Of House Team Leader in Edgbaston Apply

Location: Edgbaston

Salary: £22,000.00 per year

Recruiter: WhatJobs

Date Advertised: 2021-07-22

A prestigious and well know leisure brand in the Edgbaston area are seeking a highly personable and experience Front Of House Team Leader to start immediately.

They are seeking an exceptional candidate that will be responsible for creating a team environment that delivers the highest levels of service and can help achieve sales and customer service targets.

Hours of work are full time and on a rota basis. Candidates looking to apply MUST be available to work a 37.5 hour week between the following hours: Monday to Friday 6am to 10pm and Saturday to Sunday 7.30am to 8pm. You will be working five dayes per week.

Duties and tasks will include:

* Ensuring team delivers a consistently exceptional service by possessing a thorough knowledge of the venue and proactively resolving issues.

* Maximise the recruitment of visitors by ensuring a welcoming friendly response to new enquiries and delivering tours as necessary

* Ensure all new visitors feel welcomed and integrated into the venue

* Organise an effective rota for the Front Of House Team, managing sickness, absence and being the first point of call when issues arise.

* Coordinating the process of handling new enquiries and booking tours

* Coordinating and undertaking tasks to support other departments, from administration through to design and social media.

Candidates welcome to apply for the role will have the following:

* A ’people’ person – someone who enjoys meeting people from a diverse range of backgrounds and has the ability to think and walk in the shoes of our members.

* A person with experience in a premier customer service and sales environment

* A great all-round communicator - whether that be face to face, on the phone or online – with excellent written skills

* Experience of leading within a team environment

* Excellent organisational skills

* Passionate about racquets sports, health and fitness

Excellent working environment, the successful candidate will also receive the following benefits:

* An opportunity to work for a well-known venue

* A supportive environment which will help you grow your skills and experience

* Annual Salary with commission for sales

* 28 Days holiday

* Free gym membership

* Free car parking

* Discount on meals
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