IM&T Customer Support Lead
Agency Reference Number: J75721
Venn Group is currently working with an NHS Trust based in London to manage a team as an IM&T Customer Support Lead
Rate: £300 per day Umbrella rate
Hours: 37.5 hours per week
Duration: 6 months
Lead the 1st and 2nd line support of all Customer Support Services across the Trust
Ensure services meet agreed service levels, legislative and regulatory compliance requirements
Investigate and resolve operational incidents and problems relating to the End User Services through 2nd line support
Ensure the IT services are always fully available and operating at optimal performance levels, and that they maintain the 24/7 x 365 operational requirements of the LAS
Manage on call incident management (in and out of hours)
Accountable for the achievement of Service Level Targets associated with Incidents and Service Request management for Customer Support Services
To act as a point of escalation for service users and to liaise with 3rd level teams to ensure timely and appropriate resolutions
The candidate will have:
Experience leading and managing teams within a Service Management environment
Excellent working knowledge of Microsoft tools – Office, Visio, and Project
Experience in building, deploying, and supporting end user devices
If you are interested in this role, please contact Laura Siggers on [email protected] or call 0207557766.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
We will send you the emails which you have subscribed to. You can unsubscribe using the link in
We will collect and process personal website usage information. We will use this to understand how our websites are used, along with letting you know of products or services which we think might be of interest to you by email, phone or other digitial means. You might get different content displayed on certain pages based on previous website activity.
We will occasionaly send you information about other products or services from brands owned by Partners of Research LTD.
If you become a customer to any of our products, we will contact you whilst you are a customer with
key product and billing information.
If you have provided consent for your CV to be shared with employers, there is a chance your
current employer might find it.
Partners of Research LTD. Trading as Check-a-Salary. Registered address: The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE with company number: 08521222. Trading address: Unit 4 The Mews, 16 Holly Bush Lane, Sevenoaks, TN13 3TH