IT Incident Manager in UK

Location: Not Specified
Salary: £40,000 per year
Recruiter: Ashdown Group
Job Hours: Unknown

A multinational telecoms firm is seeking a capable and driven IT Incident Manager to join their expanding global team, to assist with managing and maintaining incident and problem management processes in order to improve performance.

Reporting directly into the Incident, Problem and Change Manager, you will assist in managing the change process, ensure that any necessary changes are reviewed, communicated and delivered safely into a live environment, whilst contributing to evolving current IT Service Management processes and practices.

You will be required to proactively manage any major incidents within a timely manner and to a high standard.

You will provide trend analysis to assist in identifying IT incidents, apply a structured methodology and process to lead change management activities and define and deliver reporting requirements needed to support the incident, problem, and change management processes.

In order to be considered for this role, you must be ITIL certified and have proven IT service management experience, coupled with great communication skills and a good understanding of modern technologies, including cloud services.


About Ashdown Group


Specialising in contract and permanent recruitment across IT, HR, Marketing, Accountancy and office administration. Offering a competitive 15% recruitment fee alongside an industry leading 3 month, 100% rebate period we support thousands of companies across the UK from all industry sectors.

We see ourselves as more than just a recruitment partner and as well as access to our database of 950,000 candidates our team builds long-lasting relationships with businesses and hiring managers, offering value added services along the way including industry insights, salary surveys and market data. This has led to us becoming one of the most well-respected agencies in our field.

To find out more or to register your vacancy with us please call 0203 857 2300 – or email: vacancy@ashdowngroup.com

Follow us on Twitter - @AshdownGroup

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