Office Administrator in Galashiels

Location: Galashiels
Salary: Hidden
Recruiter: Foundever
Job Hours: Full-time

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About Foundever ?? Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.?

Office Administrator – Client Services (Full Time, permanent)

We are currently recruiting for this position, based in our Galashiels Fulfilment site:

37.5 hours per week

Reporting to the Senior Client Account Manager

Main responsibilities will include:

  • Providing a professional and efficient support service to external clients and the internal Client Services Team
  • Responding to queries received by telephone/email in a timely manner
  • Analysing and generating inventory and sales reports from IFS and clients’ systems
  • Order/data entry
  • Conduct administration duties for orders shipped within the UK, ROW and via our EU based fulfilment partner
  • Key Skills:

  • Attention to detail, good organisational and time management skills and the ability to prioritise and follow instruction accurately
  • Excellent communication and customer service skills
  • A high level of numeric and data accuracy
  • Excellent keyboard skills and a good working knowledge word, excel,
  • Working knowledge of PowerPoint, publisher, Visio, Acrobat would be advantageous
  • A basic knowledge of inventory and CRM systems (full training will be provided)
  • Ability to work flexibly between clients
  • Self motivated to work independently and as part of a team
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