Parts Coordinator in Ipswich Apply

Location: Ipswich

Salary: Hidden

Recruiter: OSR Recruitment Services

Date Advertised: 2021-11-26

OSR is currently recruiting on behalf of a successful global manufacturer based in Ipswich. My client is looking for a Parts Coordinator on a temp-to-perm basis. Basic Function The Parts Coordinator role is one of constant demand, supporting the service parts planning function in the aim of correct inventory levels, in order to maintain customer satisfaction for parts availability. The ideal candidate can demonstrate a really strong desire to succeed in Customer Care; must be a confident and forward-thinking, and wishes to develop with an international business. The projects/tasks will be varied, allowing you to gain a broad understanding of the department. They will include, but are not limited to: Responsibilities ·To perform the function according to the direction and guidance of the Service Parts Planner Team Leader ·Take ownership of customer enquiries and/or concerns originating from Customer Services, providing efficient feedback and resolution within agreed timeframe targets ·Provide effective investigation, analysis, and solutions to expedite parts in response to customer order priorities for service parts provision in circumstances where immediate parts availability is not attainable ·To liaise with other personnel from within the company and externally, who can provide support for the maintenance of inventory control requirements ·To liaise with internal and external suppliers in order to establish supply availability, lead times, and service delivery, enabling efficient and economical parts procurement ·Provide total commitment to customer satisfaction objectives ·To determine the most effective way to get parts in order to maximize customer satisfaction up to, but not including removing parts from Wholegoods. Competencies ·Excellent inter-personal and communication skills, business acumen, conflict management, customer focus, initiative. Required Skills ·Good Excel skills ·Great telephone manner ·Able to chase if necessary ·Clear communicator who is happy liaising with a range of people Details ·£11 per hour ·Monday - Friday, 9am - 5pm ·Free parking onsite ·Paid weekly
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