Reception Manager in London

Reception and Guest Services Manager - NEW OPENING

Los Mochis is seeking an outstanding Reception and Guest Services Manager to support one of the biggest and most anticipated new openings of 2024. Our flagship will elevate the London dining scene in a stunning 14,000 sq ft restaurant on the rooftop of 100 Liverpool Street. Located on the 9th floor, the restaurant will boast a 3,000 sq ft outdoor terrace with views of the City. Los Mochis City will be our second location in London following the opening of the highly acclaimed Los Mochis Notting Hill.

Our Reception Manager will oversee the reception team and direct the team in their duties and responsibilities. You will play a pivotal role in the achievement of strategic departmental goals, especially in the area of guest satisfaction.

If you are a guest care guru with a can-do attitude, bags of personality and a passion for hospitality and looking to take the next step in your career, we invite you to apply for this exciting opportunity. Join our award-winning team and contribute to the creation of an exceptional hospitality group.

About us

From Tokyo to Tulum, Los Mochis restaurant is the global pioneer of pairing Mexican & Japanese cuisines, showing off the vibrancy, passion, and heat of Mexico whilst celebrating the cool elegance and precision of Japan. The team behind this brand come with years of successful experience and is part of an award-winning international team. If you are a friendly and personable individual who loves hospitality, people, and food as much as we do and is looking for a great working environment with a like-minded, passionate team, then join our successful, award-winning brigade.

Key Responsibilities:

• Manages daily reception shift operations and ensures compliance with all restaurant policies, standards and procedures.
• Provide the leadership, vision and direction to bring together and prioritise the departmental goals in an efficient and effective way.
• Drive innovation and continuous improvement, striving for excellence in every member and guest interaction.
• An enthusiastic and proactive person who is happy and confident working in all areas of the front of house.
• A hands-on, natural leader who can recruit, train and develop the reception team.
• Able to work with integrity, excellent attention to detail and strong communication skills.
• Maximise covers and seating allocations. Smooth door to table and way-out operations between floor and host team.
• Select, train, evaluate, lead, motivate, coach, and discipline reception team members.

Benefits include:

• Highly competitive salary
• Private medical insurance.
• Paid sick leave.
• Study support scheme.
• Free meals while on duty.
• 50% off when visiting the restaurant with family & friends.
• People-focused culture.
• Further career development and growth as the restaurant group expands.

Requirements/skills:

• Proven experience as an Reception Manager  or similar role, preferably in a high-volume, upscale dining establishment.
• Exceptional customer service skills and a genuine passion for providing an outstanding dining experience.
• Strong organisational and time management skills, with the ability to multitask and prioritise effectively.
• Strong problem-solving and decision-making abilities, with a proactive and hands-on approach to resolving issues.

If you are a dedicated and results-driven individual with a passion for the restaurant industry, we invite you to apply for the position of Reception Manager  at Los Mochis City.

Los Mochis is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.