Senior Application Support Analyst in Greater Manchester

Senior Application Support Analyst in Greater Manchester

Location: Greater Manchester

Salary: Hidden

Recruiter: Harvey Nash

Date Advertised: 2021-11-26

Senior Application Support Analyst Up to £30,000- £34,000 (Mainly remote; based near Manchester or London desirable)12 month temporary contractCurrently look for a Senior Application support analyst to join a growing IT team for a higher education institution. The role will include providing front line support in the use of technology and systems to the academic staff, the student body, and Marketing & Recruitment staff. Additionally, it will require providing coaching support to other members of the team and managing team activities as directed while also identifying and championing the best use of technology to improve the delivery of degree programmes.Essential experience and skills: * Working in a fast-paced Application support environment with internal staff and external customer requests * Experience supporting online web-based applications * Proven ability to work with a team of diverse people * Experience of providing support and mentoring team members to increase knowledgeDesirable but not required: * Working within an IT support team in a Higher Education (HE) institution * Knowledge of CRM systems used for student/customer recruitment or marketing activitiesKey system experience: * Core system configuration - Ideally SITS type student management systems (EBS specifically) * Learning Management systems (Ideally Moodle and associated systems) * Exposure to automations and integrations between systems If this opportunity is of interest, please do not hesitate to contact
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