Senior Digital Content Manager in London

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

We're hiring for a senior digital content manager, which is a role that is challenging and autonomous and requires a dynamic, self-motivated individual with experience and skills in web content management, writing and editing for the web and digital design.

Reporting into the head of digital experience, the senior digital content manager is responsible for developing the language and tone of voice for all aspects of the AllSaints' online presence. In addition to overseeing all copywriting, editing, and proofreading of site content, this person will also work closely with the technical team to maintain site standards with regard to new development.

This position works closely with the creative, technical, operations and marketing teams, so strong communication skills are needed.

Our digital team leads our brand's online presence through customer relations, digital content, e-commerce, media, partnership and performance.

We are a dynamic bunch, all working with a digital first mindset to ensure we deliver an amazing online experience to our customers. We partner closely with internal departments and external businesses, always looking for ways to continue to innovate and extend our reach to customers around the world.

We make sure our customers are showcased our brand’s aesthetics through stunning digital and web design, effective email marketing and trend setting social media. We know our customers' time is precious and we work hard to make sure our online channels always perform fast and efficiently.

WHAT WILL I BE DOING?

• Manage a team of skilled digital designers and an editorial team
• Work closely with the studio manager to ensure quality of images for all products online
• Working with a cross-functional team to maintain and develop the master content calendar for all web properties
• Review product imagery against agreed benchmarks to ensure constant development and innovation
• Maintain a consistent look and feel throughout all web properties
• Copy, edit and proofread all web content including product descriptions
• Oversee freelancers, including writers, copy editors and community outreach organisers
• Keep current with emerging web technologies through relevant blogs, listservs, and events
• Track and report on all site metrics with regard to content engagement
• Work cooperatively with key team members, clients and vendors

WHAT SKILLS DO I NEED?

• Exceptional communication and organisational skills
• Previous experience in managing content and production for high traffic and transactional websites, preferably within fashion retail
• Advanced knowledge of HTML and experience with popular content management systems and adobe creative suite
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• A background and experience in team management and ability to communicate clearly and delegate effectively with excellent problem solving skills
• Deals with conflict effectively
• Challenges constructively with influence and solution
• Seeks out opportunities
• Takes an alternative approach when appropriate
• A commercial approach to delivering solutions
• Able to make balanced decisions weighing up commercial implications
• Proven ability to build consensus and work effectively within a cross-departmental team
• Strong attention to detail and ability to work under tight deadlines
• Able to think clearly and articulate in pressurised circumstances
• A team player with a positive attitude and can do approach
• Passionate about the industry that we work within

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We area disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Hybrid working in our historic East London studios, working hours are 9-5.30pm
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid