Technical Facilities Manager in Manchester

Location: Manchester
Salary: £42,000 per year
Recruiter: MAPP
Job Hours: Full-time

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MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work. 

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything.  If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply.  We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you! 

Title, Team and Role Summary

Title : Technical Facilities Manager, Hexagon Tower  Team : Site, Parks   Who Does This Role Report Into? Site Director Role Summary /  Purpose and ScopeThe purpose of this role is to provide leadership in both fields of the facilities, taking direct responsibility in Hard and Soft services for the site and contributing to the best practice of the laboratory elements of the site both managed by Mapp and its Tenants. 

The role will involve procurement of contracts (in conjunction with central support) and constant review of operations to ensure both best practice and a commercial approach are taken.

Control of all elements of health and safety for the site, basic elements of CDM and small project management. It will also involve providing management and leadership for all service line teams and taking accountability for the MAPP operation.

The TFM will be based in and be directly responsible for the FM services, budgeting and data integrity at the Site, managing all, maintenance and services are maintained, whilst having due regard to expenditure and current legislation.

The TFM will be responsible for the authorisation of all works, budgets and supplier staff attendance and to ensure the operational elements of our property management agreement with our clients are adhered to. 

You will be the technical advisor and link between the supply chain and the client as well as the go to individual for the operation of the Site.

Skills, Knowledge and Values

Skills (People & Technical)

  • Maintain an accurate record of contracts, value, termination dates and other details applicable to the park. 
  • Develop a close working relationship with all contractors to ensure they fully understand the MAPP culture and standards, ensuring a high-quality service is delivered. Including, meeting regularly (at least weekly if not daily) with key contractors, to progress works and resolve operational issues.
  • Maintain the highest standard of site management and cleanliness within the area of responsibility and in accordance with agreed specifications. To ensure that the positive image of the Science Park environment is pro-actively maintained by managing and overseeing the day-to-day delivery, to agreed standards, of estate services offered.
  • Oversee the implementation of contract works only where appropriate to the service charge budget and within the authorities.
  • Responsible for ensuring that Occupiers and contractors observe all Health and Safety and client specific rules while on site.
  • Oversee management of service providers and monitor performance against contracted SLAs and KPIs.
  • Carry out building and estate inspections with the service providers to identify works for consideration in the next year’s budget.
  • Ensure all invoices are processed with the minimum of delay and that non-compliant invoices are referred back to the contractor.
  • Procurement of contracts and services, Prepare CDM files for small works and projects (as such a health and safety qualification is desirable or relevant experience) 
  • Monitor and liaise with management of all projects being run on the site, whether at behest of site management, tenants or landowner.
  • Working with the Site Director, develop and deliver a 5-year sustainability, building services and operational plan.
  • Technical problem solving and strategic planning, working with the site director, Head of FM for life sciences, client and tenants.
  • In conjunction with the Site Director, creates and manages plans and budgets to assist in financial planning of the properties and meets agreed targets of +/- variable budgets.
  • Assists the client in achieving high standards of performance and delivery of client service.
  • Identifies cost saving and performance enhancing opportunities and potential financial initiatives for the site whether local business based or of a scientific nature.
  • Draft and set the service charge budget in conjunction with the Client and team
  • Manage expenditure in line with the agreed service charge and react to overspend as required
  • Review service charge expenditure on a weekly basis
  • Keep accurate records of all site raised charges and manage through to collection
  • Manage all occupier charges ensuring accuracy of the management system 

Values & Behaviour  

  • Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
  • Embracing Change including Technology
  • Engaging with the Big Picture
  • Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
  • Achieving Results and Prioritise Work including attention to delivery to all stakeholders
  • Innovative Solutions and Problem Solving
  • Developing Self and Others and willing to Learn
  • Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
  • Strong written and verbal communications including report writing
Experience and Salary

Level of Experience / Certifications:

  • Proven experience in similar operations of facilities environment, including significant M&E
  • Compiling and managing large service charge budgets
  • Experience managing suppliers and contracts
  • Previous exposure to project management will be beneficial
  • Experience of complying with small scale CDM prep 
  • Experience of commercial property management essential (tenant/occupier or LL side) 
  • Experience and knowledge of laboratory, Bio, Chemistry, Microbiology environments and standards
  • Riskwise software  & ISO14001 & 9001 systems
  • Demonstrable understanding of building engineering, technical services and maintenance.
  • Substantial knowledge and ability to operate and manage maintenance of HVAC, Mechanical, Electrical and pressure systems.
  • Relevant Engineering Qualification or experience.
  • Relevant professional and/or technical qualification or membership BIFM/ NEBOSH/ IOSH
  • Any other facilities management or laboratory management related qualification 

Working Hours: 37.5 Hours per week Monday - Friday Salary Range (Based on Experience)£42,000 - £49,000 per annum, depending on experience.

We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.

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