CDD Team Leader

CDD Team Leader

Team Operations

Location Moorgate Office

County London

Ref # 21611

Closing Date 17-May-2024

We have been awarded the "Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:
• Ensure the team complies with the Bank’s Due Diligence Minimum Standards, AML and Sanctions standards
• Allocate and track all work across the team, to ensure the colleagues are operationally effective and completing the necessary work within SLA
• Provide training and guidance to your team and support with complex queries
• Undertake monthly AMAZE Control checks on your team and implement action plans where development areas are identified
• Compile and complete MI on cases and performance of the team and identify themes and trends
• Undertake regular case sampling to check team members have a full understanding of the requirements contained in procedures
• Work with the CDD Managers to ensure the procedures, guides and tooling used by your team are accurate and appropriate
• Undertake daily quality checking of work completed ensuring it is in accordance with the Bank’s minimum standards
• Support colleagues with their learning journey, including supporting with case approvals and providing feedback so colleagues are accredited in an appropriate timeframe
• Support the CDD managers in completing Quality Assurance actions subsequent to feedback from the Quality Assurance team
• Ensure appropriate training and feedback is provided to the team on any remediation and quality failures received
• Innovate and game change by working with management and key stakeholders to embed effective and efficient tooling
• Ensure the team is adequately resourced for the workload
• Inspire the team to live by our AMAZEING values and behaviors

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Experience as a Team Leader within a Financial Crime Operations team within financial services
• You may have previously been a Quality Assurance Analyst within financial services
• Excellent knowledge and understanding of the legal and regulatory framework including our obligations under the Proceeds of Crime Act, the Terrorism Act; the requirements of the money laundering regulations and regulatory requirements relating to CDD/EDD
• Understanding of commercial and business products, and those products which pose a higher Financial Crime risk
• Customer Due Diligence experience
• Strong understanding of FC typologies across a range of products and services in financial services
• Track record of using workflow tools and systems
• Strong understanding of key risks across FinCrime landscape with the ability to escalate and triage customers and cases effectively
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

#LI-Loveyourjobatlast #LI-Hybrid

#LI-REMOTE