Posted 13 May, 2024
Complaints Investigator
Hammersmith, London
Full Time
Salary: £34,006 to £37,785 Annually
35 hours per week.
Reference: nhg/TP/4451/1037_1715618198
SummaryWhat you'll doNotting Hill Genesis, one of London's largest housing associations, are seeking a Complaints Investigator to join our dynamic, new...
Summary
What you'll doNotting Hill Genesis, one of London's largest housing associations, are seeking a Complaints Investigator to join our dynamic, new Complaints Service. The Complaints Investigator will play an essential role in investigating complaints fairly and impartially to improve the experience of all our residents. How you'll do itAs Complaints Investigator, you will be responsible for thoroughly investigating complaints, taking ownership of cases and ensuring timely resolution. Your commitment to resolving issues will contribute to restoring trust and satisfaction among our residents. Your main responsibilities will include:- Addressing complains promptly and professionally whilst providing a resolution-based service
- Project managing high quality responses to complaints
- Ensuring all compensation payments are processed and issued to complainants
- Maintain accurate records of customer contract and complaint details on our in-house CRM system
- Prepare detailed reports and responses for stage 2 reviews
- Manage external relationships to enhance our reputation for complaint management
- Experience in resolving complaints within a regulatory environment
- Strong problem-solving skills
- Proven track record of delivering exceptional customer service
- Excellent written and verbal communication skills
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
This listing expired on 27 May. Applications are no longer accepted.
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