Customer Communications Specialist

We have an opportunity for a Customer Communications Specialist to join the Corporate Affairs Team on a 12 month fixed term basis, working 30 hours a week.

You'll be based from our Basingstoke office, although with offices in Bristol, Christchurch, Exeter and Newbury, we can be flexible on your base location.

The role will combine both home and office working to ensure a positive work/life balance.

The Role

You'll support the business in achieving its priorities through effective customer communications, advising on the right channels and messages to keep SNG's customers informed and engaged.

As a Customer Communications Specialist you'll create, develop, execute and project manage strategic and tactical communication plans. This will involve producing and delivering creative, engaging content and campaigns for our customers through multiple channels, including web, social media, email and SMS, direct mail and more.

It's an exciting time at SNG as we integrate our communications for former Sovereign and former Network Homes customers and establish a Community Foundation. You'll be part of supporting the transformation and change programme as we move forward together.

Other key responsibilities include:

• Working closely with key stakeholders, listening to and understanding their communication requirements and providing them with expert support.
• Working to align customer communications with external and internal communications, and with our strategy and values.
• Managing and measuring the effectiveness of our communications, including external benchmarking and best practice.
• Understanding the pressures and issues facing the social housing sector and keeping up to date with best practice in Communications and PR, particularly changes to communications innovation, legislation and codes of practice and sharing this insight with colleagues.

What we're looking for

This position would suit candidates who have previous Customer Communication experience, possibly in a housing association, local authority or similar non-profit organisation.

• Excellent written communication and interpersonal skills, including the ability to adapt your tone and write copy/create campaigns designed to generate a response or change in behaviour.
• Demonstrable experience of producing engaging customer content and campaigns.
• Experience of briefing and working with designers and creatives.
• A good understanding of MS Office packages, including Word, Excel and Publisher.
• Use of email marketing and social media management platforms and tools.
• Experience of working to deadlines and achieving targets through own work and the work of partners.
• Work well within a small team and on your own initiative.
• Be highly organised with a methodical approach.

You may need to travel between our offices and attend external events on occasion, so you'll need access to transport and be happy to travel.

What we can offer you

As a member of the Corporate Affairs Team, you will be part of a friendly, innovative and dynamic working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term - in individual homes, our customers and work with partners, to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.