Lead Data Operations Manager (Data Governance)

Job Band

Job Reference: 13682

Job Title: Lead Data Operations Manager (Data Governance)
Band: E
Salary: Up to £80,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Contract type: Permanent
Location: London (one / two days per week in our office.)
Due to the hybrid nature of the teams, we require the successful candidate to be based in the above BBC office to work from the office one / two days per week.

Our comprehensive benefits package includes:

‚ An employer pension contribution of up to 10%
‚ 26 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days
‚ Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes
‚ Employee assistance and well-being programmes
‚ Learning and development tailored to your role – this could include industry recognised qualifications, coaching and mentoring
‚ An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Disability Networks and many more.
Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested.

We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups.

If you require any reasonable adjustments at any time, please let us know by contacting us on [email protected] with the job reference in the subject.

Introduction

The BBC is making the shift from being a broadcaster that speaks to our audiences to being a service that is shaped by them and designed around their wants and needs whilst stimulating and delighting audiences around the world. To achieve this mission of being a Digital First BBC, we are building a data organisation which will lead cultural and organisational change. This includes transitioning the BBC to a data product organisation, evolving our data architecture, and embedding data capabilities company wide.

The Data Operations team are a newly formed capability that’s mission it to enable agile and efficient data operations at the BBC, supporting the execution of its data strategy with innovation, integrity, and excellence. Their vision is to be at the forefront of the BBC's data-driven evolution, by driving agility and predictability within the Data organisation.

Interview process

At the BBC we value everyone’s time and to that effect we don’t run long or convoluted interview processes.

The process will contain two steps:

1) A 30 Minute introductory call with the Head of Data Operations & Head of Data Governance focused on BBC values and your fit for the role and the culture.

2) A 90 Minute Panel Interview comprising of a pre-set case study applicable to the role, and a competency based assessment.

Responsibilities

As a Lead Data Operations Manager, you will be an Expert Individual Contributor but also as required Lead a team of Data Operations Managers. You will be an expert on delivering complex Data led initiatives across large organisations, often working across departmental boundaries and collaborating with stakeholders at all levels of the business.

You will be accountable for the planning, delivery and overall day-to-day coordination and management of a portfolio of workstreams that underpins our Data Strategic Vision. Responsibilities are not solely however on delivery of projects, but also to drive adoption of Agile techniques, and a continuous improvement mindset across Data teams, coaching teams to be not only self-sufficient but self-optimising.

Specifically, you will be responsible for:

Fostering a culture of continuous improvement, promoting transparency, collaboration, and innovation in outcome delivery.

Overseeing the Data Governance portfolio & end-to-end delivery process, from project initiation to successful delivery.

Identifying and managing project risks, dependencies, and impediments, and implementing mitigation strategies to drive successful strategic outcomes.

Ensuring commitments to stakeholders are met and any alterations to expectations are fully documented and communicated.

Championing agile best practices, providing coaching and mentorship to teams and individuals, and facilitate the development of agile competencies.

Collaborating closely with key stakeholders, including senior management, product managers, and development teams, to align on project priorities, timelines, and resource allocation.

Working closely with finance, procurement, vendors & your data stakeholders to forecast, manage and control internal & external expenditure within the department ensuring strategic & commercial alignment.

Facilitate cross-functional collaboration and effective communication among team members, stakeholders, and senior management.

Are you the right candidate

We like people to have some experience in :

A Value and outcome-driven individual, possessing a positive ‘can-do’ attitude that strives to find the opportunity when faced with issues.

Passionate about ‘being better’ with an ability to create an appetite for continuous improvement across the department.

An excellent stakeholder manager, highly collaborative, and an adapt senior-level influencer with great communication and presentation skills.

A pragmatic leader with the ability to see a problem, step in and then step out when appropriate.

A strategic, highly motivated thinker with the ability to thrive in ambiguity.

Enthusiastic with a sense of pride in the work delivered and the quality of how it was delivered.

Able to process and understand a variety of complex concepts quickly, and an appetite to learn and evolve.

An open and honest individual who both welcomes and provides feedback in a way that is constructive and thoughtful.

You would have experience in:

Deep working knowledge of Agile and how it can be implemented in a variety of models and organisations.

Experience leading and delivering Data Led initiatives in large scale organisations.

Working within a Data Governance context, and comfortable facilitating and managing Data Governance Committee’s and Sub-Groups.

Creating leadership level communications, providing clarity & understanding on complex topics.

Leading & navigating procurement processes and managing Vendor performance.

Coaching teams to utilise OKR’s to inform, guide and focus delivery.

Creating & maintaining programme and/or project plans, with robust Risks management.

Mentoring and coaching direct reports and other colleagues in great delivery practices.

Change management and leading multiple complex cross-functional teams in either industry or consulting environments.

Leading delivery for multiple teams including using metrics and reporting to drive change.

Making significant improvements to an organisation’s ways of working that has led to noticeable improvements in its success metrics.

The management of scoping and sizing of large complex pipelines of work.

Demonstrable experience working in a technical/systems/backend delivery environment.

Beneficial would be:

Previously worked in a Data Governance environment or understand the key concepts of Data Governance (data quality, metadata, framework, roles & responsibilities etc.)

Good technical appreciation of the software development lifecycle, and Data concepts such as Data Mesh.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.