Service Advisor

Do you have previous experience within customer service / account management? Do you have experience within sales? If so, we would love to hear from you!

Service Advisor

Tears of Sutton Bridge provides a specialist recovery service from their depots in King’s Lynn, Spalding and Sutton Bridge and pride themselves on their excellent customer service and reputation.

Over the past 30 years they have made a continued commitment to develop and update a comprehensive fleet of recovery vehicles making them one of the biggest in the area.

Who are we looking for?

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

What will you be doing?

• Meeting and greeting customers (walk in/appointment) and arranging bookings
• Building quotations for repairs and liaising with customers to authorise work / rebook future work
• Go over repair options & costs with customers making sure they understand what is required and why
• Resolving customer queries and updating customers on progress of repairs
• Delivering excellent service at all times making their experience enjoyable and memorable
• Organising workloads and day to day workshop diary

What do you need?

• Have excellent customer service ability and the desire to sell
• Thrive under pressure
• Be driven to succeed
• Work well in fast paced busy environments

What will you get?

• Generous salary; £32000 - £35000

• Regular overtime opportunities at increased rate
• Discounted labour and parts for employees and family
• Training through Bosch training courses and LKQ academy

If this sounds like you, please hit apply now!

Reference: MTC377

Vacancy: Service Advisor

Location: King’s Lynn

Salary: £32000 - £35000

Hours: 07:30 – 17:30 Monday to Friday

07:45 – 12:00 two Saturdays out of three

National World / Smart Hire are advertising on behalf of an external company.