Technical Product Manager (London/Syston)
This is a 1-year Fixed Term contract.
This is a hybrid role working from home and our offices in either London or Leicester.
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do.
We have an exciting opportunity for a Technical Product Manager to join our Business Intelligence Operations Team. Reporting directly to the Principal Product Manager of Data & Insights. You will be empowered to lead on outcomes for Business Intelligence Operations Crew in partnership with our BI Engineers. You will be responsible for outcomes that enable Dunelm to be data informed in a fast-paced retail environment.
Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, but you’ll be also somewhere you can build a long-term career that always promises to challenge and excite.
Find your happy place.
We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work. We are committed to creating a full inclusive environment that is representative of our customers and locations. We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neuro-diversity, gender or sexual identity, socio-economic background or education.
What you'll be doing
The primary focus of the Business Intelligence Operations Team is to deliver and support trading and operational business intelligence requirements to our partners across the business. As a Technical Product Manager for this team, you will work with both your own crew and business stakeholders in the development of data products.
This will involve day to day support of BI and trading insights; critical to understanding our business performance as well as continuously improving the way in which it is delivered. You will also own stakeholder relationships to understand future needs, translating them into a prioritised and actionable backlog to be delivered by your cross functional engineering team. The team will have a high degree of autonomy to assess the most appropriate technical solution, driven by the senior engineer, to deliver business outcomes in an agile and timely fashion.
The ideal candidate will have extensive knowledge of and experience implementing business intelligence and analytics solutions coupled with strong stakeholder relationship and management skills. You will excel at communicating complex business challenges to the broader crew, providing both the context and required outcomes in sufficient detail to enable the crew to design, build and implement the most appropriate reporting and analytic solution. You will also contribute to the development of the wider strategic Data & Insights roadmap.
What we'll look for in you
Behaviours/Values
Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.
The following behaviours are some examples of how these values materialise for Product Managers at Dunelm:
- Always start with the “customer” and working backwards to create the best experience.
- Be curious, internally and externally, continuously engaging with our industry, sector and other departments to gain knowledge and understanding.
- Not afraid to learn and try, unlocking innovation and new thinking. Sharing & encouraging others to act on their ideas, supporting & collaborating for team success.
- Create long term relationships with key stakeholders, making time to actively connect with colleagues across the business & external clients, with and without an agenda and creating pathways for easy communication.
- Enable progress, making pragmatic decisions and priority calls whilst not losing sight of the goals and responding to risks and issues responsibly.
About You
- Experience leading engineering colleagues to design, build and deploy reporting, dashboard and analytics solutions.
- Hands on experience managing stakeholder relationships in a high demand environment.
- Ability to prioritise effectively and manage multiple demands at any one time.
- Working knowledge of product management principles and methodologies.
- Familiarity with cloud-based data warehousing or data platforms
- You will have had some experience with the development of Data Products and have had experience either executing against a roadmap or contributing to its strategic development.
- You will be familiar with working in an agile environment or have led agile teams. You will have a track record of learning at speed and applying into complex or unfamiliar contexts.
- You will have reasonable knowledge, awareness or use of BI reporting tools (PowerBI, Tableau, Looker etc.). You may also have a working knowledge or experience of database technologies or modern data platforms.
- Good experience of using Jira, Confluence, Slack, Monday.com, Roadmunk, Miro, MS Office and other common frameworks, tools and software used in Agile development.