| View Related Salaries: |
What does a Call Centre Manager earn?
Call Centre Managers typically earn around £36,700 per year in the UK. They are responsible for the day-to-day management of a call centre, ensuring its efficient operation. This role involves overseeing teams of customer service employees, managing key performance indicators, and providing guidance on issues such as customer service quotas and targeted objectives. Call Centre Managers must possess strong communication skills and have extensive knowledge of customer service best-practices.
How to earn more as a Call Centre Manager
If you want to become a Call Centre Manager, you'll need to have a degree in business, customer service, or a relevant field. Alternatively, you can look into completing a degree apprenticeship. To increase your earning potential, you could move into specialist roles such as customer service analytics or become a team or site manager. Self-employment in the call centre field is also possible if you feel you have the right skills and knowledge. The most highly paid call centre managers can earn up to £54,200 a year.
Min: £26,000.00 Max: £54,151.00
Average Call Centre Manager Salary in UK : £36,730.86
Read about Call Centre Manager salaries, related jobs and salary information across the UK
Call Centre Manager Salary data from the ONS
Minimum
Median
Maximum
Age Group
Recommended Call Centre Manager Jobs in UK
Average Salary for Call Centre Manager compared to similar jobs
Related Jobs
View salaries for similar jobs.
| Job Title | UK Average |
|---|---|
| Customer Service Manager Salary in UK | £19,443.84 |
| Center Manager Salary in UK | £26,235.70 |
| Call Centre Team Leader Salary in UK | £30,483.66 |
| Contact Centre Manager Salary in UK | £34,192.22 |
| Operations Project Manager Salary in UK | £48,868.41 |
Salary by Region
Compare Call Centre Manager salaries across different regions
| Region | Salary |
|---|---|
| Scotland | £38,500.00 |
| Eastern | £31,250.00 |
| London | £34,250.00 |
| North West | £29,412.50 |
| South East | £32,200.00 |
| West Midlands | £22,284.18 |
| Yorkshire and the Humber | £44,915.10 |
Annual Job Ads by Region
Understanding the Average Call Centre Manager Salary in the UK
As a Call Centre Manager in the UK, it is important to have a clear understanding of the average salary in this role. According to average Customer Services salaries, the average salary for a Call Centre Manager in the UK is £36,700 per year. This figure can vary depending on factors such as location, industry, and level of experience.
Salary Expectations for Newly Qualified Call Centre Manager
If you are a newly qualified Call Centre Manager, it is essential to have realistic salary expectations. Entry-level positions in this field typically offer a starting salary of around £26,000 to £54,200 per year. To explore job opportunities and find out more about the salary range for Call Centre Manager positions, you can visit our job search page.
Salaries for Experienced Call Centre Manager
Experienced Call Centre Managers in the UK can expect higher salaries compared to their entry-level counterparts. With several years of experience, the average salary for a Call Centre Manager can range from £26,000 to £54,200 per year. This increase in salary is a reflection of the valuable skills and expertise that experienced professionals bring to the role.
Creating a Call Centre Manager CV
When applying for a Call Centre Manager position, having a well-crafted CV is crucial. To help you create an impressive CV, you can use our CV template specifically designed for Call Centre Managers. This template will guide you in highlighting your relevant skills, experience, and achievements, increasing your chances of securing the job.
Career Development Opportunities for Call Centre Manager
As a Call Centre Manager, there are various career development opportunities available to help you progress in your profession. To explore these opportunities and gain valuable insights, you can refer to our career advice section. This resource provides guidance on the skills and qualifications required to advance your career as a Call Centre Manager.
Comprehensive Compensation for Call Centre Manager
Aside from the base salary, Call Centre Managers in the UK may also receive comprehensive compensation packages. These packages can include bonuses, commission, healthcare benefits, pension schemes, and other perks. The specific details of the compensation package will vary depending on the employer and industry.
Strategies for Increasing Your Salary as a Call Centre Manager
If you aspire to increase your salary as a Call Centre Manager, there are several strategies you can employ. These include continuously improving your skills and knowledge, taking on additional responsibilities, seeking promotions, and staying updated with industry trends. By demonstrating your value and dedication, you can negotiate for higher salaries and better compensation packages.
Professional Development and Earnings
Investing in professional development can significantly impact your earnings as a Call Centre Manager. By attending relevant training programs, obtaining certifications, and staying updated with industry best practices, you can enhance your skills and expertise. This, in turn, can lead to career advancement opportunities and higher earning potential.
Capitalising on Extra Hours and Duties
As a Call Centre Manager, there may be opportunities to earn additional income by taking on extra hours or duties. Some companies offer overtime pay or bonuses for working beyond regular hours or handling additional responsibilities. By capitalising on these opportunities, you can further increase your overall earnings as a Call Centre Manager.
