Average Call Centre Team Leader Salary

The average Call Centre Team Leader salary in UK is £30,743.43
The hourly average pay for a Call Centre Team Leader salary in UK is £14.78
The starting salary for a junior Call Centre Team Leader in UK is £25,000.00 per year or £12.02 per hour

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What does a Call Centre Team Leader earn?

Call centre team leaders typically earn £30,700 per year in the UK. They are responsible for managing teams of customer service representatives and ensuring that customer calls are dealt with in an efficient and professional manner. They provide leadership, coaching and guidance to their teams, ensuring that targets and service standards are met. They also investigate and resolve customer complaints and help to identify any areas of improvement in the call centre.

How to earn more as a Call Centre Team Leader

To become a Call Centre Team Leader, you'll need good people and communication skills. Teamwork and the ability to manage and motivate people are also essential. Formal qualifications in customer service or a business-related subject can be beneficial. With experience, you could progress to a supervisor or manager role. If you have leadership skills, you might even move into a Head of Department position. The best paid Team Leaders in this field can make over £42,200 a year.

Average Salary: £30,743.43

Min: £25,000.00 Max: £42,237.00

Average Call Centre Team Leader Salary in UK : £30,743.43


Read about Call Centre Team Leader salaries, related jobs and salary information across the UK

Call Centre Team Leader Salary data from the ONS

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Salary by Region

Compare Call Centre Team Leader salaries across different regions

Region Salary
Scotland £25,336.66
Wales £29,470.55
Northern Ireland £23,751.09
East Midlands £28,781.22
Eastern £31,393.27
London £35,575.81
North East £29,953.60
North West £29,902.32
South East £30,732.51
South West £31,323.85
West Midlands £28,374.14
Yorkshire and the Humber £27,648.70

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Understanding the Average Call Centre Team Leader Salary in the UK

As a Call Centre Team Leader in the UK, it's important to have a clear understanding of the average salary for this role. According to average Customer Services salaries, the average salary for a Call Centre Team Leader in the UK is £30,700 per year. This figure can vary depending on factors such as location, experience, and the size of the call centre.

Salary Expectations for Newly Qualified Call Centre Team Leader

If you're just starting out as a Call Centre Team Leader, it's natural to wonder what salary you can expect. To get an idea of the current salary range, you can explore the latest job listings on a job search website. Keep in mind that as a newly qualified team leader, your salary may fall within the range of £25,000 to £42,200 per year.

Salaries for Experienced Call Centre Team Leader

With experience and proven leadership skills, the salary for a Call Centre Team Leader can increase significantly. Experienced team leaders often earn higher salaries due to their expertise and ability to manage a team effectively. The exact salary will depend on various factors, but it's not uncommon for experienced Call Centre Team Leaders to earn well above the average salary range.

Creating a Call Centre Team Leader CV

When applying for a Call Centre Team Leader position, having a well-crafted CV is essential. To ensure your CV stands out from the competition, you can use a CV template specifically designed for team leaders. This template will help you highlight your leadership skills, experience in the call centre industry, and any relevant qualifications or certifications.

Career Development Opportunities for Call Centre Team Leader

As a Call Centre Team Leader, there are various career development opportunities available to you. Whether you want to progress within the same company or explore new opportunities elsewhere, it's important to stay updated with the latest industry trends and advancements. You can find valuable career advice to help you navigate your career path and reach your professional goals.

Comprehensive Compensation for Call Centre Team Leader

Aside from the base salary, Call Centre Team Leaders may also receive additional compensation and benefits. This can include performance bonuses, commission, health insurance, retirement plans, and more. The comprehensive compensation package for a Call Centre Team Leader can greatly enhance the overall earning potential and job satisfaction.

Strategies for Increasing Your Salary as a Call Centre Team Leader

If you're looking to increase your salary as a Call Centre Team Leader, there are several strategies you can employ. These include consistently exceeding performance targets, taking on additional responsibilities, pursuing further education or certifications, and demonstrating strong leadership skills. By continuously improving and showcasing your value to the company, you can negotiate for higher salaries and better compensation packages.

Professional Development and Earnings

Investing in your professional development can have a direct impact on your earnings as a Call Centre Team Leader. By attending relevant training programs, workshops, and conferences, you can enhance your skills and knowledge, making you a more valuable asset to your employer. This increased expertise can lead to promotions, salary raises, and better job prospects in the future.

Capitalising on Extra Hours and Duties

As a Call Centre Team Leader, there may be opportunities to earn additional income by taking on extra hours or duties. This can include supervising night shifts, handling escalated customer calls, or participating in special projects. By being proactive and willing to go the extra mile, you can not only increase your salary but also demonstrate your dedication and commitment to your role.

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