Average Complaints Handler Salary

The average Complaints Handler salary in UK is £23,725.75
The hourly average pay for a Complaints Handler salary in UK is £11.41
The starting salary for a junior Complaints Handler in UK is £14,450.00 per year or £6.95 per hour

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What does a Complaints Handler earn?

Complaints handlers typically earn around £23,700 in the UK. Their role involves dealing with customers who have a problem or dispute with a company or organisation. They often have to investigate and assess the customers' claims and work hard to achieve a resolution that is satisfactory to all parties. Complaints handlers may specialise in a particular industry, such as banking, retail or insurance.

How to earn more as a Complaints Handler

"To become a Complaints Handler, you will need a degree in a relevant subject, such as customer services, business management, sociology, or psychology. Alternatively, you could undertake an apprenticeship or gain experience from an entry-level role. Further up the career ladder, you could consider undertaking a specialist qualification, such as a Certificate in Complaints Handling. As a Complaints Handler you could gain additional experience by working for an organisation for a few years, giving you the chance to build your portfolio and earn more. It's also possible to take up self-employment. The highest paid Complaints Handlers can make over £30,000 year."

Average Salary: £23,725.75

Min: £14,450.00 Max: £29,995.00

Average Complaints Handler Salary in UK : £23,725.75


Read about Complaints Handler salaries, related jobs and salary information across the UK

Complaints Handler Salary data from the ONS

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Salary by Region

Compare Complaints Handler salaries across different regions

Region Salary
Scotland £22,952.29
Wales £22,877.17
Northern Ireland £23,702.35
East Midlands £23,008.40
Eastern £23,910.75
London £27,455.11
North East £22,708.58
North West £22,822.84
South East £24,289.29
South West £22,302.97
West Midlands £24,029.76
Yorkshire and the Humber £21,999.24

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Understanding the Average Complaints Handler Salary in the UK

As a Complaints Handler in the UK, it's important to have a clear understanding of the average salary in this field. According to average Customer Services salaries, the average salary for a Complaints Handler in the UK is £23,700 per year. This figure can vary depending on factors such as experience, location, and the industry you work in.

Salary Expectations for Newly Qualified Complaints Handler

If you're just starting out as a Complaints Handler, you may be wondering what salary you can expect. To get an idea of the current salary range, you can explore the available positions on job search websites. Keep in mind that as a newly qualified Complaints Handler, your salary may fall within the range of £14,500 to £30,000 per year.

Salaries for Experienced Complaints Handler

As you gain more experience in the field of complaints handling, your salary is likely to increase. Experienced Complaints Handlers often earn higher salaries due to their expertise and ability to handle complex cases. The exact salary range for experienced professionals can vary, but it is not uncommon to earn significantly more than the average salary. Factors such as the size and reputation of the company you work for, as well as your track record of successfully resolving complaints, can also impact your earning potential.

Creating a Complaints Handler CV

When applying for a Complaints Handler position, having a well-crafted CV is essential. To help you create a professional and impactful CV, you can use a CV template specifically designed for customer service roles. This template will guide you in highlighting your relevant skills, experience, and achievements in the field of complaints handling.

Career Development Opportunities for Complaints Handler

As a Complaints Handler, there are various career development opportunities available to you. Whether you want to specialize in a particular industry or move into a management role, it's important to stay updated with the latest trends and best practices in complaints handling. You can find valuable career advice to help you navigate your career path and make informed decisions about your professional development.

Comprehensive Compensation for Complaints Handler

Aside from your base salary, there may be additional components to your compensation package as a Complaints Handler. This can include benefits such as health insurance, pension contributions, and performance-based bonuses. The comprehensive compensation package you receive will depend on factors such as your employer's policies and the industry you work in.

Strategies for Increasing Your Salary as a Complaints Handler

If you're looking to increase your salary as a Complaints Handler, there are several strategies you can employ. These include continuously improving your skills and knowledge, taking on additional responsibilities, and seeking out opportunities for professional development. By demonstrating your value and expertise, you can negotiate for higher pay or seek out higher-paying positions within the field.

Professional Development and Earnings

Investing in your professional development can have a direct impact on your earnings as a Complaints Handler. By staying updated with industry trends, obtaining relevant certifications, and attending conferences or workshops, you can enhance your skills and knowledge, making yourself more valuable to employers. This can lead to promotions, salary increases, and better job prospects in the long run.

Capitalising on Extra Hours and Duties

As a Complaints Handler, there may be opportunities to earn additional income by taking on extra hours or duties. Some companies offer overtime pay or bonuses for working outside of regular hours or handling particularly challenging cases. By being proactive and willing to go the extra mile, you can potentially increase your earnings and demonstrate your dedication to providing excellent customer service.

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