Average Contact Centre Agent Salary

The average Contact Centre Agent salary in UK is £23,125.07
The hourly average pay for a Contact Centre Agent salary in UK is £11.12
The starting salary for a junior Contact Centre Agent in UK is £21,000.00 per year or £10.10 per hour

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What does a Contact Centre Agent earn?

Contact centre agents typically earn around £23,100 per year in the UK. Contact centre agents typically deal with customer enquiries by phone, email and other digital platforms, working with clients to provide support, advice and problem resolution. Contact centre agents may specialise in certain areas such as technical enquiries, sales and complaints handling.

How to earn more as a Contact Centre Agent

To become a Contact Centre Agent, you will need communication skills, customer service experience, and the ability to work in a fast-paced environment. You could consider studying for a related qualification, such as Customer Service, Business Management, or Contact Centre Management. To earn more as a Contact Centre Agent, you could specialise in a certain area, such as Sales or Technical Support, or you could take on a managerial role. Experienced Contact Centre Agents can make over £27,300 a year.

Average Salary: £23,125.07

Min: £21,000.00 Max: £27,300.00

Average Contact Centre Agent Salary in UK : £23,125.07


Read about Contact Centre Agent salaries, related jobs and salary information across the UK

Contact Centre Agent Salary data from the ONS

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Recommended Contact Centre Agent Jobs in UK

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Salary by Region

Compare Contact Centre Agent salaries across different regions

Region Salary
Scotland £23,806.97
Wales £20,926.35
East Midlands £19,433.60
North East £17,736.09
North West £21,927.74
South East £22,907.84
South West £23,379.03
West Midlands £19,583.50
Yorkshire and the Humber £18,118.22

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Understanding the Average Contact Centre Agent Salary in the UK

As a Contact Centre Agent in the UK, it's important to have a clear understanding of the average salary for this role. According to average Customer Services salaries, the average salary for a Contact Centre Agent in the UK is £23,100 per year. This figure can vary depending on factors such as location, experience, and the specific industry you work in.

Salary Expectations for Newly Qualified Contact Centre Agent

If you're just starting out as a Contact Centre Agent, it's natural to wonder what salary you can expect. To get an idea of the current salary range, you can explore the latest job listings on a job search website. Keep in mind that as a newly qualified agent, your salary may be on the lower end of the scale, typically ranging from £21,000 to £27,300 per year.

Salaries for Experienced Contact Centre Agent

As you gain experience and develop your skills as a Contact Centre Agent, you can expect your salary to increase. Experienced agents often earn higher salaries compared to their newly qualified counterparts. The exact salary range for experienced agents can vary depending on factors such as the industry, location, and the size of the contact centre. It's worth researching current salary trends and consulting industry resources to get a better understanding of the potential earning potential.

Creating a Contact Centre Agent CV

When applying for a Contact Centre Agent position, having a well-crafted CV is essential. A strong CV can help you stand out from other applicants and increase your chances of securing an interview. To create an effective CV, you can use a CV template specifically designed for Contact Centre Agents. This template will guide you in highlighting your relevant skills, experience, and achievements in a professional and concise manner.

Career Development Opportunities for Contact Centre Agent

As a Contact Centre Agent, there are various career development opportunities available to you. Whether you aspire to move up the ladder within the contact centre industry or transition into a different role, it's important to have a clear career path in mind. To explore different career options and gain valuable insights, you can seek career advice from industry professionals. They can provide guidance on the necessary skills, qualifications, and steps you need to take to achieve your career goals.

Comprehensive Compensation for Contact Centre Agent

Aside from the base salary, Contact Centre Agents may also receive additional compensation and benefits. These can include performance-based bonuses, commission, health insurance, pension plans, and paid time off. The specific compensation package will vary depending on the employer and industry. It's important to consider the comprehensive compensation package when evaluating job offers and negotiating your salary.

Strategies for Increasing Your Salary as a Contact Centre Agent

If you're looking to increase your salary as a Contact Centre Agent, there are several strategies you can employ. One approach is to continuously improve your skills and knowledge through training and professional development opportunities. This can make you more valuable to employers and increase your earning potential. Additionally, seeking out promotions or taking on additional responsibilities within your role can also lead to salary increases. It's important to communicate your goals and aspirations to your employer and actively seek opportunities for growth.

Professional Development and Earnings

Investing in your professional development can have a direct impact on your earnings as a Contact Centre Agent. By staying up-to-date with industry trends, acquiring new skills, and obtaining relevant certifications, you can position yourself for higher-paying roles and increased responsibilities. Additionally, networking with professionals in the industry and attending industry events can provide valuable insights and potential career opportunities.

Capitalising on Extra Hours and Duties

As a Contact Centre Agent, there may be opportunities to earn additional income by taking on extra hours or duties. Some contact centres offer overtime pay for working beyond regular hours, while others may provide incentives for taking on additional responsibilities or handling more complex tasks. It's worth exploring these opportunities within your current role or considering part-time or freelance work to supplement your income.

About Check-a-Salary

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