Average Contact Centre Manager Salary

The average Contact Centre Manager salary in UK is £34,001.13
The hourly average pay for a Contact Centre Manager salary in UK is £16.35
The starting salary for a junior Contact Centre Manager in UK is £20,000.00 per year or £9.62 per hour

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What does a Contact Centre Manager earn?

Contact Centre Managers typically earn around £34,000 a year in the UK. They are responsible for supervising and leading teams of customer service advisors in contact centres and responding to customer service issues. A Contact Centre Manager must have excellent interpersonal and problem-solving skills, as well as advanced knowledge of customer service regulations. They must be able to communicate decisions to their team and motivate them to reach goals.

How to earn more as a Contact Centre Manager

To become a Contact Centre Manager, you will need at least three to five years of experience in a customer service or relevant role. You may also benefit from a degree or postgraduate qualification in business, management or customer service-related field. To earn more, you could move into a supervisory or senior managerial role, or even become self-employed as a freelance contact centre specialist. The most successful Contact Centre Managers can make well over £49,500 a year.

Average Salary: £34,001.13

Min: £20,000.00 Max: £49,500.00

Average Contact Centre Manager Salary in UK : £34,001.13


Read about Contact Centre Manager salaries, related jobs and salary information across the UK

Contact Centre Manager Salary data from the ONS

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Salary by Region

Compare Contact Centre Manager salaries across different regions

Region Salary
Scotland £34,586.20
Wales £32,513.25
East Midlands £31,362.31
Eastern £33,673.84
London £36,405.02
North East £28,988.38
North West £29,934.14
South East £35,752.74
South West £33,380.96
West Midlands £37,254.77
Yorkshire and the Humber £33,181.28

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Understanding the Average Contact Centre Manager Salary in the UK

As a Contact Centre Manager in the UK, it's important to have a clear understanding of the average salary for this role. According to average Customer Services salaries, the average salary for a Contact Centre Manager in the UK is £34,000 per year. This figure can vary depending on factors such as location, industry, and level of experience.

Salary Expectations for Newly Qualified Contact Centre Manager

If you're a newly qualified Contact Centre Manager, you may be wondering what salary you can expect. To get an idea of the current market rates, it's recommended to explore the latest job listings on a reputable job search platform like job search. This will give you an insight into the salary range for entry-level positions in your desired location.

Salaries for Experienced Contact Centre Manager

For experienced Contact Centre Managers, the salary range tends to be higher than that of newly qualified professionals. With a proven track record and extensive knowledge in the field, you can expect to earn a salary between £20,000 and £49,500 per year. Keep in mind that these figures are approximate and can vary based on factors such as company size, industry, and location.

Creating a Contact Centre Manager CV

When applying for a Contact Centre Manager position, having a well-crafted CV is essential. To ensure your CV stands out from the competition, you can use a professionally designed CV template. This template will provide you with a clear structure and guidance on what information to include, helping you showcase your skills, experience, and achievements effectively.

Career Development Opportunities for Contact Centre Manager

As a Contact Centre Manager, there are various career development opportunities available to help you progress in your field. Whether it's pursuing additional certifications, attending industry conferences, or taking on leadership roles within your organization, investing in your professional growth can lead to higher earning potential. For more guidance on career advancement, you can explore valuable career advice tailored specifically for Contact Centre Managers.

Comprehensive Compensation for Contact Centre Manager

Aside from the base salary, Contact Centre Managers often receive comprehensive compensation packages. These packages may include benefits such as health insurance, retirement plans, performance bonuses, and paid time off. It's important to consider the overall compensation package when evaluating job offers, as it can significantly impact your total earnings and work-life balance.

Strategies for Increasing Your Salary as a Contact Centre Manager

If you're looking to increase your salary as a Contact Centre Manager, there are several strategies you can employ. These include consistently exceeding performance targets, taking on additional responsibilities, pursuing professional development opportunities, and actively seeking promotions or higher-level positions within your organization. By demonstrating your value and continuously improving your skills, you can position yourself for higher earning potential.

Professional Development and Earnings

Investing in your professional development can have a direct impact on your earnings as a Contact Centre Manager. By staying up-to-date with industry trends, acquiring new skills, and expanding your knowledge base, you can enhance your value as a professional. This, in turn, can lead to higher-paying job opportunities and increased earning potential over time.

Capitalising on Extra Hours and Duties

As a Contact Centre Manager, there may be opportunities to earn additional income by taking on extra hours or duties. This could include overseeing special projects, providing training to team members, or participating in cross-functional initiatives. By demonstrating your willingness to go above and beyond, you can not only increase your earning potential but also showcase your dedication and commitment to your role.

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