Average Telephone Operator Salary

The average Telephone Operator salary in UK is £34,242.75
The hourly average pay for a Telephone Operator salary in UK is £16.46
The starting salary for a junior Telephone Operator in UK is £21,653.00 per year or £10.41 per hour

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What does a Telephone Operator earn?

Telephone operators handle a variety of tasks including answering phone calls, transferring calls, taking messages, and other related activities. On average, telephone operators in the UK earn around £34,200 per year. They provide customers with accurate information, and often have extensive knowledge of the business they work for. Telephone operators must be courteous and polite to callers, swift and efficient in their response, and able to effectively manage multiple calls at once.

How to earn more as a Telephone Operator

To become a telephone operator, you will need experience in customer service, call handling, or tactical communication. Alternatively, you can complete a course in contact centre training. To increase your earnings, you could move into quality assurance or training. You could also look into working from home for a call centre. The highest paid telephone operators can make up to £41,600 a year.

Average Salary: £34,242.75

Min: £21,653.00 Max: £41,600.00

Average Telephone Operator Salary in UK : £34,242.75


Read about Telephone Operator salaries, related jobs and salary information across the UK

Telephone Operator Salary data from the ONS

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Salary by Region

Compare Telephone Operator salaries across different regions

Region Salary
Scotland £25,554.16
East Midlands £35,408.73
Eastern £36,105.62
London £33,796.83
North West £27,107.91
South East £35,926.58
South West £31,610.64
West Midlands £37,531.82
Yorkshire and the Humber £25,671.20

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Understanding the Average Telephone Operator Salary in the UK

As a telephone operator in the UK, it's important to have a clear understanding of the average salary you can expect in this role. According to average Customer Services salaries, the average salary for a telephone operator in the UK is £34,200 per year. However, it's important to note that this figure can vary depending on factors such as location, experience, and the specific industry you work in.

Salary Expectations for Newly Qualified Telephone Operator

If you're just starting out as a telephone operator, you may be wondering what salary you can expect. To get a better idea of the current salary range for this role, it's recommended to explore various job search platforms such as job search. This will give you an insight into the entry-level salaries offered by different companies and industries.

Salaries for Experienced Telephone Operator

As you gain experience and expertise in the field of telephone operation, your earning potential as a telephone operator can increase. Experienced telephone operators in the UK can earn a salary ranging from £21,700 to £41,600 per year. This higher salary range is often a reflection of the valuable skills and knowledge you have acquired over the years.

Creating a Telephone Operator CV

When applying for a telephone operator position, having a well-crafted CV is essential. A CV that highlights your relevant skills, experience, and qualifications can greatly increase your chances of securing a job in this field. To help you create an impressive CV, you can use a CV template specifically designed for telephone operators. This template will guide you in showcasing your strengths and presenting yourself as a qualified candidate.

Career Development Opportunities for Telephone Operator

As a telephone operator, there are various career development opportunities available to you. Whether you want to specialize in a specific industry or advance to a managerial position, it's important to have a clear career path in mind. To gain insights into the different career paths and options available to telephone operators, you can seek career advice from professionals in the field. They can provide guidance on the necessary skills, qualifications, and steps you need to take to progress in your career.

Comprehensive Compensation for Telephone Operator

Aside from the basic salary, telephone operators in the UK may also receive additional compensation and benefits. These can include bonuses, overtime pay, health insurance, pension schemes, and more. The comprehensive compensation package you receive will depend on factors such as your employer, industry, and level of experience. It's important to consider these additional benefits when evaluating the overall value of a job offer.

Strategies for Increasing Your Salary as a Telephone Operator

If you're looking to increase your salary as a telephone operator, there are several strategies you can employ. One approach is to continuously update your skills and knowledge through training and professional development opportunities. By staying up-to-date with the latest industry trends and technologies, you can position yourself as a valuable asset to employers, which may lead to higher salary offers. Additionally, seeking out promotions or taking on additional responsibilities within your current role can also contribute to salary growth.

Professional Development and Earnings

Investing in your professional development can have a direct impact on your earnings as a telephone operator. By attending relevant workshops, conferences, and seminars, you can enhance your skills and knowledge, making you more valuable to employers. Additionally, obtaining certifications or qualifications in areas such as customer service or communication can also open up new opportunities for career advancement and higher salaries.

Capitalising on Extra Hours and Duties

As a telephone operator, there may be opportunities to earn additional income by taking on extra hours or duties. Some companies offer overtime pay for working beyond regular hours, while others may provide incentives for handling additional responsibilities. By being proactive and demonstrating your willingness to go the extra mile, you can potentially increase your earnings as a telephone operator.

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