Customer Service Representative in Cambridgeshire

About Veezu

Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.

Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation.

Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities.

Driving communities forward

Access to transportation is vital to the thriving local community.

We help to fund hundreds of local projects across the country and aim to make a positive difference – because where our communities thrive, Veezu Driver Partners thrive, and our business thrives, too.

Culture drives behaviour, behaviour delivers growth

Veezu culture revolves around our core values.

Community is at the centre of who we are.

It all starts from within Veezu by creating an open, inclusive, and diverse organisation, where all team members belong.

Sustainable growth for a changing climate

Our growth must be sustainable in the towns and cities we serve, which is why we have invested more than £5 million in low emission cars within the last five years.

Your role at Veezu

As an Account Executive, you will be responsible for managing our corporate accounts, including bookings, enquiries, and, as necessary, customer concerns via email, website bookings, and our priority customer service number.

This team provides support to our language and boarding school accounts and the Social and Education Transport Team (SETT) at the Cambridgeshire County Council, but, from time to time, you may also be responsible for helping in other areas of the business.

Responsibilities:

• Booking, amending and confirming individual and group bookings/airport transfers;
• Amending and sending route lists via excel;
• Allocating bookings that involve the transportation of unaccompanied minors to Driver Partners who have the appropriate accreditation;
• Ensuring that changes to flight information for bookings is communicated to appropriate stakeholders;
• Keeping our accounts up to date at all stages on potential challenges encountered during transfers (ie, delayed flights, missing passengers, extra waiting time);
• Liaising with involved parties (school, social services, or council staff, and/or the parents and guardians of school children;
• Day-to-day decision making (in conjunction with our dispatchers) to cover school runs as they are being dispatched and carried out;
• Keeping record of daily school run attendances, amendments to runs and prices (where applicable);
• Ensuring that school runs are being carried out exclusively by qualified drivers; and
• Providing support when necessary to other aspects of the business.

This role requires a good degree of customer service and organizational skills along with the

ability to prioritise workload and act on one’s own initiative.

Some out of hours work/overtime (compensated) may be required from time to time.