Account Executive in UK

Why join Cyara?

Cyara ( ) is the world’s leading AI led CX transformation platform to deliver customer smiles at scale, offering complete end to end customer experience assurance, trusted by leading brands across US & EMEA in multiple industries, such as Financial Services (Citigroup, Lloyds...), Tech/B2B Software (Google, Salesforce...), Telco/Media (AT&T, Vodafone...), Retail / ecommerce (Macy’s, Schwarz…), Hospitability / Travel (AirBnB, Mercedes...).

Private equity owned by K1 Investment Management ( ), having already reached close to 75 M$ ARR through profitable growth, Cyara is on its road to go beyond 200 M$ ARR in the next few years, in a work culture that's fast-paced, results-oriented and focused on continuous improvement, whilst maintaining a family first and all inclusive team atmosphere, with competitive compensation and fully remote work environment.

What will be your mission?

To support our growth strategy, we are looking for an account executive, mainly focused on opening new strategic enterprise logos in the UK/Ireland and the overall Nordics region, reporting directly to our SVP Sales International ( ). In this crucial role, we expect you to :

• Develop a robust prospection strategy, focusing on the right industries, companies and personas, in collaboration with marketing and business development teams, leveraging social media, events, cold calling, emails...
• Qualify opportunities to check the business fit, utilizing proven sales methodologies to do so (i.e MEDDPICC), articulating Cyara’s value proposition.
• Deliver compelling tailor-made sales and product presentations to the specific customers’ needs, with the support of the Solution Sales team
• Establish and nurture relationships with key stakeholders and decision makers, acting as a trusted advisor and leveraging executive sponsorship.
• Negotiate the agreement, being at ease in handling customer objections and in using trading techniques to achieve mutually beneficial outcomes.
• Bring the deal to closure, overcoming obstacles and securing contract agreements and purchase orders, with the support of legal and finance teams.
• Build a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.
• Update and assess opportunities on a weekly basis to derive accurate forecasts for a given time period and proactively address any obstacles that may hinder meeting those expectations.
• Update and maintain planning tools on a weekly basis to facilitate cross-functional discussions, deal reviews, and engagement with Executives.

What should you bring in term of skills/expertise?

• Proven and stable B2B SaaS sales experience, opened to more junior (+/- 5 years) or more senior (+/- 10 years) profiles as salary package will vary based on experience.
• Demonstrated track record of reaching 1 M$ + annual quota, closing high-value deals (average deal size ranging from 6 to 7 figures) into multinational enterprise level clients, involving complex purchasing process and multiple decision makers.
• Industry knowledge around CX / Customer experience, contact centers, chatbots or quality assurance strongly wished, or ability to sell complex technical solutions at least required, in order to translate customer pains into business benefits
• Experience selling in UK/Ireland and the overall Nordics region, with a network of customers in sectors such as Banking / Insurance, Retail / Ecommerce, Tech / Telco, Travel / Hospitality sectors
• Expertise in both net new logo acquisition and farming from existing accounts with an emphasis on net new (at least 80% of the focus to start with)
• Familiar or at ease with US / Private equity owned B2B SaaS scale ups when it comes to fast paced environments, sales methodologies, forecast accuracy...
• Professional demeanor with a positive winning / resilient attitude, focused on problem-solving / pro active, always on learning attitude, strong cross department collaboration and team spirit.
• Familiar or at ease with remote work, with strong work ethic, good time management skills and high degree of self-motivation.
• Ideally located in UK/Ireland. English mastery required, and any other European language will be considered as a plus.

Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.