Aftercare Administrator in Aylesbury

Location: Aylesbury

Salary: £24,000 per year

Recruiter: K2 Recruitment

Job Hours: Full-time

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Our client between Bicester and Aylesbury are looking for an Aftercare Administrator to join their team. Working for a creative company and looking after the aftersales you will be dealing with warranty claims, enquiries and any issues that may arise.Working hours will be 09:00-17:00 Monday to Friday, offering hybrid working 2 days per week following a successful probation.Duties of the role: * Provide excellent customer service. * Address queries with customers relating to warranty. * Resolve issues within a timely manner. * Identify and propose solutions to resolve customer and internal queries. * Communicate and liaise with on-site teams. * Manage the shared inbox, uploading issues and queries to the relevant portal and logging all correspondence. * Confirm appointments and prepare paperwork for on-site technicians. * Coordinate logistics. * Conduct courtesy calls to customers after visits and collect feedback.You must: * Have strong customer service skills. * Prioritise your duties efficiently and manage workloads. * Demonstrate excellent computer skills and be able to input on excel and use google drive. * Communicate effectively in both written and verbal forms. * Show good attention to detail. * Be good at problem solving and managing issues and queries.Experience within logistics administration would be advantageous but is not essential.Offering £24,000 per annum and a great benefits package, this is a busy role for you to utilise your customer service skills.K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy

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About K2 Recruitment

k2recruitment.co.uk

Welcome to K2 Recruitment

We are an enthusiastic and energetic team committed to placing great people in great temporary, permanent and contract jobs in Banbury, Bicester, Brackley, Buckingham and surrounding areas.

It's our job to understand the needs, expectations and aspirations of our clients and candidates. It’s our very strong values of Reliability, Respect, Relationships that define what and who we are, professionally and personally – to our clients, our candidates and, to our colleagues.

Our fabulous team makes K2 Recruitment the great company it is.

From 1997 our aim has been to improve standards in the local recruitment industry. We are fanatical in our belief that our clients and candidates should have total confidence that any introduction we make has a long term relationship in mind. We genuinely enjoy and believe in what we do and we've been told we're quite good at it!

So if you are looking for a leading Oxfordshire recruitment company with over 17 years knowledge of the local market, who care a lot about what people say, where integrity is paramount and where guarantees are given, K2 Recruitment would be delighted to work with you.