Area Support Manager in Hatfield

About us:

Aspens Services Ltd is a market-leading contract catering company specialising in school food. By combining our understanding of the education sector and our knowledge of what's on trend in the food world, we encourage creativity and excitement in our kitchens, allowing our teams to do what they do best and provide fantastic food experiences for the children.

By providing excellent care and services to both clients and children, we have ensured the successful growth of the company and to keep up with the rapid pace of this growth, we are now looking for an Area Support Manager to join the team.

The role:

As an Area Support Manager you will oversee a specific area of our catering operations for a region of Primary & Secondary school contracts. Reporting into the Operations Manager, you will lead our teams in delivering an excellent food operation, meeting and exceeding the client's expectations.

Your responsibilities will include:

• Supporting the creation and delivery of sales presentations to potential new clients.
  

• Assisting in new contract mobilisations.
  

• Building strong working relationships with both new and existing clients, providing exceptional customer service.
  

• Ensuring all teams are fully trained in all aspects of their role and identify any training gaps.
  

• Maintaining company systems & procedures, and legislation.
  

• Carrying out regular unit audits to ensure company standards are met.

• Completing monthly reporting.

• Supporting the Operations Manager in the delivery of action plans to ensure a consistent, service led operation to our clients.

About you:

Currently working in the hospitality/contract catering sector, you will have worked in a similar role previously. Supporting, coaching and developing teams whilst ensuring that the team all have the passion to meet high standards and an excellent service level at all times.

With excellent communication skills, you can lead client meetings, managing their expectations and overcoming challenges.

As well as being service focused, you are process led ensuring standards, procedures and systems are maintained and followed at all times. You'll need excellent computer skills, the ability to work under your own initiative with the desire to learn and achieve.

Why join us?

As one of the UK's fastest growing independent businesses you'll be joining a company where people are at our core and the opportunity to develop your career is endless. We offer fantastic learning and development programmes and the ability to gain qualifications whilst supporting you all the way

We understand that the health and wellbeing of our employees is vital so as well as a competitive salary and car allowance/car, we've just launched our brand new benefits programme which includes the important things like private healthcare and enhanced parental leave, ways to save money and the opportunity to spend your birthday doing something special to you rather than working!

Please note, we expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company

n whilst meeting and exceeding the client's expectations.

Your responsibilities will include:

• Ensuring that all services detailed within the contract are adhered to, delivered and where possible, enhanced to meet and exceed the clients, customers and company expectations

• You will continually review the performance of each contract and its profitability whilst ensuring costs are controlled but that they don't affect the service quality nor delivery

• You will ensure food is of the highest standard and in line with the current high street trends

• Managing and supporting the development, progress and performance of all line reporting managers whilst keeping engagement levels high

• You will support the sales function in retaining existing business and obtaining new business opportunities

• You'll ensure compliance with all Health & Safety and Hygiene procedures and standards

About you:

Currently working in the hospitality/contract catering sector, you will have worked in a similar role previously. Supporting, coaching and developing teams whilst ensuring that the team all have the passion to meet high standards and an excellent service level at all times.

With excellent communication skills, you can lead client meetings, managing their expectations and overcoming challenges.

As well as being service focused, you are process led ensuring standards, procedures and systems are maintained and followed at all times. You'll need excellent computer skills, the ability to work under your own initiative with the desire to learn and achieve.

Why join us?

As one of the UK's fastest growing independent businesses you'll be joining a company where people are at our core and the opportunity to develop your career is endless. We offer fantastic learning and development programmes and the ability to gain qualifications whilst supporting you all the way

We understand that the health and wellbeing of our employees is vital so as well as a competitive salary and car allowance/car, we've just launched our brand new benefits programme which includes the important things like private healthcare and enhanced parental leave, ways to save money and the opportunity to spend your birthday doing something special to you rather than working!

Please note, we expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company