Claims Handler in Chipping Norton

Working hours:  35 hours per week, Monday to Friday

Duration:  Permanent 

Job ref: 200920

Location:  Newcastle, Charlbury, Northampton or Edinburgh office (depending on candidates location)

We have a fantastic opportunity to join our business Lycetts Insurance Brokers as a Claims Handler. 

Lycetts is a well-established independent insurance broker with a focus on farms, estates, and rural businesses. We also offer bespoke financial services, high-net-worth household coverage, commercial and bloodstock insurance and risk management advice.

As a Claims Handler, you will play a crucial role in managing the insurance and financial services business for Lycetts clients and prospects under the guidance of a team manager. This role holds responsibility for the effective management of client claims. The role has authority to deal with insurers and clients as required to transact business.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

• To act as Claims handler within the Lycetts UK claim Team Excellence servicing all offices nationwide.
• To manage the claims journey efficiently and within the Lycetts agreed service levels.
• Delivery of proactive and client focused claims handling.
• Develop positive meaningful relations with external parties including clients, Insurance Companies, Loss Adjusters, and other Third Party Suppliers
• Develop strong positive relationships with the nationwide placement teams within Lycetts

Essential Attributes

• Previous claims experience handing Commercial Claims including motor, property and liability.
• Knowledge of wide range of insurance products
• Experience in obtaining information from clients via telephone & email
• Excellent confident communication skills, with the ability to deliver ‘difficult’ messages when required
• Good negotiating skills
• Ability to prioritise own workload effectively, whilst also assisting the remainder of the team
• Sound knowledge of regulatory requirements within a claims handling role

• Flexible and hybrid working available upon successful completion of probation
• Competitive Personal Pension
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.

The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We are a unique chartered insurance broking and financial services organisation, which strives to be a trusted adviser to our clients and are proud to be part of the Benefact Group, which in turn is owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit .  

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.