Claims Handler in Glasgow

Davies are looking to recruit an experienced Liability Claims Handler to join our growing Casualty team. This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

• Liaison with Insurers, Policyholders and Brokers
• Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
• Obtaining all necessary evidence and relevant documentation
• Determining appropriate actions for the resolution of the case
• Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
• Negotiating settlement where appropriate, within agreed authority limits
• Corresponding with all parties professionally to proactively progress the case to conclusion
• Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
• Maintaining a proper reserve at all times by regular review
• Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Abilities And Knowledge:

• Experience handling EL & PL claims is essential
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

If you'd like to know more about how Davies will process your application data, please download our privacy policy: