Client Services Associate in Leatherhead

About us

Welcome to Zest.

We’re a technology company operating at the forefront of the employee benefits industry.

By offering best in class data tools, an accessible platform and targeted communications, Zest provides value to employers and employees alike, ensuring that the right benefits reach the right employee in a way that works for them.

We're more than just a benefits platform - we're a diverse and inclusive community of passionate individuals dedicated to reshaping employee engagement.

At Zest, every team member is valued and respected, contributing to our vibrant company culture where every voice matters.

Our goal is to create a workplace where employee experience is prioritised over perks and our staff is supported in delivering our innovative technology to lead a new era of employee engagement.

Join our award winning team as we pioneer the "technology of benefits," partnering with employers to craft personalised benefits packages that resonate with the diverse needs of their workforce.

At Zest, you'll find a team that cares about your growth and well-being as much as you do, because we understand that engaged employees are the heartbeat of our success.

About the job

The Client Services Associate provides helpdesk and administration support on all areas of flexible benefits to a portfolio of external clients and reaches payroll and provider monthly deadlines.

This role also assists in the efficient running of the internal office and administration.

Key responsibilities

• Assisting Clients within a helpdesk environment
• Responding to customer enquiries by phone and email within SLAss
• Successfully handling and resolving customer queries and complaints
• Building relationships with key clients and internal employees
• Maintain client user manuals and documents as their requirements change
• Identify and escalate priority issues to technical support and line manager
• Import of weekly/monthly HR files and running of data processes
• Export/Check/Send monthly Provider and Payroll files to strict deadlines
• Liaise with other teams as appropriate
• Testing client sites following change requests and annual renewals/upgrades
• Monitor the general email inbox and pass emails on to the relevant team/person where necessary
• Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are.

Ideally you'll possess the following qualifications

• Excellent communication skills, both written and verbal
• A self-starter, with an aptitude for learning and keen to progress.
• Excellent time management skills and an ability to prioritise and multi-task
• A good understanding of mathematical principles
• Strong organisational skills and attention to detail
• Aptitude to learn new tasks and client processes/schemes
• A critical thinker, to always be looking to improve both individually and as a team.

Additional Information:

Salary of £22,000 with a comprehensive range of flexible benefits

Normal Working Hours 37.

5 per week

Location: Leatherhead House, Station Road, Leatherhead, Surrey KT22 7FG

Hybrid role with office/home working split