Collections Agent in Manchester

Location: Manchester

Salary: £25,000 per year

Recruiter: Oodle Car Finance

Job Hours: Full-time

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Collections Agent

Manchester – City Tower

£25,000 - £30,000 p.

plus yearly bonus

Monday – Friday working between the hours of 9am – 6pm (1 hour lunch), one Saturday in every 3 from 9am – 1pm (37.

5 hours per week) - hybrid working

Our perks

25 days holiday plus bank holidays increasing to 28 days after 3 years service.

Hybrid working – you’ll be able to split your time between working in the office and at home.

Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).

‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Healthcare plan – free healthcare via Vitality for you and your family. You’ll receive money back on health appointments e.g. dental, optical and more.

Pension – !

The Role

Collections Agent at Oodle Car Finance.

The Payment Support Team at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.

If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.

At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to work for a company who will support your career and be part of a positive and dynamic team.

What you’ll be getting up to:

Dealing with telephone queries from customers who are experiencing financial difficulties Having great conversations with customers to find suitable payment solutions for any missed paymentsSetting up payment plans and working with other specialist teams to support the customer Displaying compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions within the relevant systems Reviewing processes which could be automated or enhanced to improve the customer and business experience Identify and raise any risks with your line manager

The role will be a great fit if:

Previous experience of working in a similar Payment Support/Collections/Recoveries role Excellent communication and listening skills, both verbal and written to effectively interact with our customersStrong knowledge of financial principles and understanding different ways of supporting our customers A desire to support our customers to improve their financial health Ability to proactively manage and prioritise caseload in line with KPIs.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

‍ Hiring Process

️ Initial screening (30 mins)

Capability and values interview (1 hour)

Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

Embrace being human – empathy and diversity make us stronger Strive for awesome – it’s awesome when we do better every day Everyone’s a builder – we’re in this together and we win as a team Bravely honest – we’re honest with ourselves and everyone else Think customer – they’re at the heart of everything we do

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About Oodle Car Finance

oodlecarfinance.com

We’re the fastest growing motor finance company in the UK, and we're on a mission to inspire car buying confidence at every step.

We believe that sorting the finance first is the best way to buy a used car. That's why we've flipped car buying on its head to give customers the confidence and control of a pre-approved budget; car finance which can be used to buy a car online or in-person from any trusted dealer.

We've already helped over 150,000 customers get the best used car for their budget, and we're delighted that our customer-centric approach has gained us the coveted five star rating on Trustpilot.

We bring new partners into our Oodle Approved dealer network every day. So if you’re a dealership and you'd like to work with us, please get in touch.

Our success comes from our partners and our people. We're committed to nurturing a strong shared-values team and creating a brilliant place to work.

🏆 7th best financial services company to work for in the UK
🏆 9th best large company to work for in London
🏆 42nd best large company to work for in the UK